Summary

Omnicell is a leading provider of medication management solutions and adherence tools for healthcare systems. Founded in 1992 and headquartered in Mountain View, California, the company specializes in developing automated systems for medication dispensing, inventory management, and pharmacy workflow optimization. Omnicell's comprehensive portfolio includes automated dispensing cabinets, central pharmacy automation systems, medication adherence packaging, and analytics software that help healthcare providers improve patient safety, operational efficiency, and medication adherence. The company serves hospitals, health systems, retail pharmacies, and long-term care facilities across the United States and internationally. Omnicell's technology solutions are designed to reduce medication errors, optimize inventory control, and streamline pharmacy operations through intelligent automation and data-driven insights. The company has established itself as a key player in healthcare technology, focusing on transforming medication management through innovative automation and digital solutions that enhance patient care quality while reducing healthcare costs.

Job description

Field Service Engineer Level II Responsibilities

Independently perform onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical and automation solutions.
Regularly communicate with director-level nursing and pharmacy staff and tackle problems of advanced scope.
Provide coaching and mentoring as needed.

Basic Qualifications

Coursework in Network Engineering, Robotics, or Electronics.
Experience working in a hospital environment.

Preferred Qualifications

Bachelor's Degree in Engineering/Technology or a related discipline AND one year of relevant experience; OR
Associate's Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.
Knowledge of FDA regulations for medical devices and Quality Management Systems.

Shared Responsibilities

Thoroughly document all service events according to Omnicell's policies and procedures.
Meet company guidelines for response time and service levels.
Escalate product bugs, malfunctions, and design issues through support channels.
Participate in various staff meetings.
Maintain service quality and customer satisfaction.
Manage parts inventory and return materials process.

Work Conditions

Must be able to lift 50 lbs. to approximately 5 ft. high.
Available 24 hours a day, Monday through Friday, and for weekend on-call rotations.
Frequent local travel in the primary area.
Backup support in adjacent areas as needed.
Provide work area at home and space for trunk stock inventory.
Must have a valid driver's license with an acceptable driving record, meet Omnicell's insurance coverage requirements, and have their own vehicle in acceptable working condition.

Requirements

Coursework in Network Engineering, Robotics, or Electronics
Experience working in a hospital environment
Bachelor's Degree in Engineering/Technology or related discipline AND one year of relevant experience; OR Associate's Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline AND four years of relevant experience; OR seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices
Knowledge of FDA regulations for medical devices and Quality Management Systems
Valid driver's license with acceptable driving record
Own vehicle in acceptable working condition
Ability to lift 50 lbs. to approximately 5 ft. high
Available 24 hours a day, Monday through Friday, and for weekend on-call rotations

Company overview

Omnicell is a leading provider of medication management solutions and adherence tools for healthcare systems. Founded in 1992 and headquartered in Mountain View, California, the company specializes in developing automated systems for medication dispensing, inventory management, and pharmacy workflow optimization. Omnicell's comprehensive portfolio includes automated dispensing cabinets, central pharmacy automation systems, medication adherence packaging, and analytics software that help healthcare providers improve patient safety, operational efficiency, and medication adherence. The company serves hospitals, health systems, retail pharmacies, and long-term care facilities across the United States and internationally. Omnicell's technology solutions are designed to reduce medication errors, optimize inventory control, and streamline pharmacy operations through intelligent automation and data-driven insights. The company has established itself as a key player in healthcare technology, focusing on transforming medication management through innovative automation and digital solutions that enhance patient care quality while reducing healthcare costs.