Field Services Engineer II
Omnicell
Summary
Note: The selected individual must have a valid driver's license with an acceptable driving record, be able to meet Omnicell's insurance coverage requirements, and have their own vehicle in acceptable working condition. Drug Screen: Required.
Job description
Field Service Engineer Level II Responsibilities
- Independently perform onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical and automation solutions.
- Regularly communicate with director-level nursing and pharmacy staff and tackle problems of advanced scope.
- Provide coaching and mentoring as needed.
Basic Qualifications
- Coursework in Network Engineering, Robotics, or Electronics.
- Experience working in a hospital environment.
Preferred Qualifications
- Bachelor's Degree in Engineering/Technology or a related discipline AND one year of relevant experience; OR
- Associate's Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.
- Knowledge of FDA regulations for medical devices and Quality Management Systems.
Shared Responsibilities
- Thoroughly document all service events according to Omnicell's policies and procedures.
- Meet company guidelines for response time and service levels.
- Escalate product bugs, malfunctions, and design issues through support channels.
- Participate in various staff meetings.
- Maintain service quality and customer satisfaction.
- Manage parts inventory and return materials process.
Work Conditions
- Must be able to lift 50 lbs. to approximately 5 ft. high.
- Available 24 hours a day, Monday through Friday, and for weekend on-call rotations.
- Frequent local travel in the primary area.
- Backup support in adjacent areas as needed.
- Provide work area at home and space for trunk stock inventory.
Note: The selected individual must have a valid driver's license with an acceptable driving record, be able to meet Omnicell's insurance coverage requirements, and have their own vehicle in acceptable working condition. Drug Screen: Required.
Requirements
- Coursework in Network Engineering, Robotics, or Electronics
- Experience working in a hospital environment
- Valid driver's license with acceptable driving record
- Own vehicle in acceptable working condition
- Ability to lift 50 lbs to approximately 5 ft high
- Available for 24-hour on-call and weekend rotations
- Frequent local travel
- Drug screen required
Benefits
- Medical, Dental & Vision
- Wellness Program
- Employee Assistance Program
- Life Insurance
- Disability Insurance
- 401(k) Matching
- Paid Time Off
Company overview
Omnicell is a leading provider of medication management solutions and adherence tools for healthcare systems. Founded in 1992 and headquartered in Mountain View, California, the company specializes in developing automated systems for medication dispensing, inventory management, and pharmacy workflow optimization. Omnicell's comprehensive portfolio includes automated dispensing cabinets, central pharmacy automation systems, medication adherence packaging, and analytics software that help healthcare providers improve patient safety, operational efficiency, and medication adherence. The company serves hospitals, health systems, retail pharmacies, and long-term care facilities across the United States and internationally. Omnicell's technology solutions are designed to reduce medication errors, optimize inventory control, and streamline pharmacy operations through intelligent automation and data-driven insights. The company has established itself as a key player in healthcare technology, focusing on transforming medication management through innovative automation and digital solutions that enhance patient care quality while reducing healthcare costs.