Field Technician
ZOLL Medical Corporation
Summary
Responsible for providing guidance, support to field on-site and PM technicians and performing onsite product support to assigned customer accounts. Product support consists of logistics, deployments, on-site troubleshooting of product, Preventive Maintenance (PM) and software upgrades. Management of software distribution and EDHR updates.
Job description
Job Summary
Responsible for providing guidance, support to field on-site and PM technicians and performing onsite product support to assigned customer accounts. Product support consists of logistics, deployments, on-site troubleshooting of product, Preventive Maintenance (PM) and software upgrades. Management of software distribution and EDHR updates.
Essential Functions
- Direct involvement with staffing of department
- Product support on-site, via telephone and through field technicians.
- Assist customer with application of equipment.
- Escalates customer related issues to Service Manager and CQA Account Manager.
- Performs troubleshooting on-site and corresponds with ZOLL Tech Support staff to document activity
- Performs on-site PMs.
- Must train yearly, a minimum of 40 hours in ZOLL related products and maintain proficiency.
- Potential for deployments to other customers in region at the direction of the manager.
- Able to maintain customer specific information related to service activity.
- Monthly reporting of department metrics for on-site coverage and PM performance.
- Provide software upgrades as requested.
- Special Projects as assigned.
Required/Preferred Education and Experience
- Technical Degree (2 year minimum) or equivalent work experience. required
- Prior work experience interfacing with external customers, preferred
- Valid driver’s license required
- Credit card in good standing for expenses related to travel required
Knowledge, Skills and Abilities
- Excellent verbal & written communication skills.
- Ability to meet objectives.
- Ability to work independently.
- Organizational skills.
- Experience with computers and Microsoft Office.
Travel Requirements
Up to 90% travel required depending
Requirements
- Technical Degree (2 year minimum) or equivalent work experience
- Prior work experience interfacing with external customers
- Valid driver’s license
- Credit card in good standing for expenses related to travel
- Excellent verbal & written communication skills
- Ability to meet objectives
- Ability to work independently
- Organizational skills
- Experience with computers and Microsoft Office
- Up to 90% travel required
Company overview
ZOLL Medical Corporation, an Asahi Kasei Group company, is a global leader in acute critical care medical devices and software solutions. Founded in 1980 and named after Dr. Paul Zoll, the pioneering cardiologist known as "The Father of Modern Cardiac Therapy," the company develops innovative technologies that advance emergency care and save lives. ZOLL provides a comprehensive portfolio of medical devices and software solutions including defibrillators and cardiac monitors, CPR feedback systems, therapeutic temperature management devices, ventilation equipment, and sleep apnea diagnostic tools. The company's products are used worldwide by healthcare professionals, EMS and fire personnel, and lay rescuers to treat patients with serious cardiopulmonary and respiratory conditions. ZOLL's flagship products include the LifeVest wearable cardioverter defibrillator, which has protected over one million patients, and the remedē System for treating central sleep apnea. With a focus on improving clinical outcomes and operational efficiencies, ZOLL combines cutting-edge technology with comprehensive training and support services to empower medical professionals and improve patient care across the continuum of emergency response and critical care.