Field Technician
ZOLL Medical Corporation
Summary
Responsible for providing onsite product support to specific customer accounts typically by contract. Product support consists of logistics, deployments, on-site trouble-shooting of product, preventive maintenance (PM) and software upgrades.
Job description
Job Summary
Responsible for providing onsite product support to specific customer accounts typically by contract. Product support consists of logistics, deployments, on-site trouble-shooting of product, preventive maintenance (PM) and software upgrades.
Essential Functions
- Product support on-site and via telephone.
- Assist customer with application of equipment.
- Escalates customer related issues to CQA Regional Management
- Performs trouble-shooting on-site and corresponds with ZOLL Tech Support staff to document the details related to the service and support activity.
- Performs on-site PMs for service agreement devices/accounts.
- Potential for deployments or PM's to other customers in region at the direction of the Manager.
- Able to maintain customer specific information related to service activity.
- Monthly reporting of customer status
- Provide software upgrades as requested.
- Secure and maintain test equipment, and comply with calibration and rotation schedule
- Special Projects as assigned.
- Participate in customer meetings with service management and CQA regional managers to address concerns and formulate action plans.
- Annual ZOLL product training requirement of 40 hours to maintain proficiency
Required/Preferred Education and Experience
- Technical Degree (2 year minimum) or equivalent work experience. required
- Prior work experience interfacing with external customers, preferred
- Valid driver's license required
- Credit card in good standing for expenses related to travel required
Knowledge, Skills and Abilities
- Excellent verbal & written communication skills.
- Ability to meet defined objectives
- Ability to work independently and as part of a team
- Organizational skills.
- Experience with computers and Microsoft Office.
Travel Requirements
- Up to 90% travel required depending
Requirements
- Technical Degree (2 year minimum) or equivalent work experience
- Valid driver's license
- Credit card in good standing for expenses related to travel
- Excellent verbal & written communication skills
- Ability to meet defined objectives
- Ability to work independently and as part of a team
- Organizational skills
- Experience with computers and Microsoft Office
- Ability to travel up to 90%
Benefits
- Comprehensive benefits plans
Company overview
ZOLL Medical Corporation, an Asahi Kasei Group company, is a global leader in acute critical care medical devices and software solutions. Founded in 1980 and named after Dr. Paul Zoll, the pioneering cardiologist known as "The Father of Modern Cardiac Therapy," the company develops innovative technologies that advance emergency care and save lives. ZOLL provides a comprehensive portfolio of medical devices and software solutions including defibrillators and cardiac monitors, CPR feedback systems, therapeutic temperature management devices, ventilation equipment, and sleep apnea diagnostic tools. The company's products are used worldwide by healthcare professionals, EMS and fire personnel, and lay rescuers to treat patients with serious cardiopulmonary and respiratory conditions. ZOLL's flagship products include the LifeVest wearable cardioverter defibrillator, which has protected over one million patients, and the remedē System for treating central sleep apnea. With a focus on improving clinical outcomes and operational efficiencies, ZOLL combines cutting-edge technology with comprehensive training and support services to empower medical professionals and improve patient care across the continuum of emergency response and critical care.