Financial Counselor
Crestwyn Behavioral Health
Summary
Crestwyn Behavioral Health is seeking a Full Time Financial Counselor
Job description
Overview
Crestwyn Behavioral Health is seeking a Full Time Financial Counselor
Responsible for accurate, timely and complete documentation regarding insurance verification, billing and collections.
Responsibilities
- Responsible for auditing the admission packets and for the verification of benefits along with all patient demographic information in the patient accounting system.
- Financial counseling of patients and/or guarantors and collecting any out of pocket (deductibles, copays, exhausted days, etc). Provide information to the patient and/or guarantors regarding their benefits and financial obligations.
- Complete financial disclosure paperwork for patients that request assistance including verifying income and expenses.
- Complete adjustment forms for any charity or administrative adjustments for approval.
- Complete promissory notes for patients that request payment arrangements.
- Update daily the upfront collection log, charity log, and admin adjustment log. Review with BOD on a weekly basis.
- Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.
Other Functions
- Perform other functions and tasks as assigned.
Requirements
- High school diploma or equivalent required.
- Three or more years' experience in related field required.
- Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.
Benefits
- Medical, Dental & Vision
- Life insurance
- Short & Long Term Disability
- 401(k) Matching
- FSA & HSA
- Employee Assistance Program
- Tuition Reimbursement
- Paid Time Off
Company overview
Crestwyn Behavioral Health is a leading psychiatric and substance abuse treatment center located in Memphis, Tennessee. As a comprehensive behavioral health hospital, Crestwyn provides specialized inpatient and outpatient care for individuals dealing with a wide range of mental health conditions and addiction disorders. The facility offers evidence-based treatment programs that include individual therapy, group counseling, family therapy, medication management, and holistic modalities such as mindfulness, yoga, and art therapy. Serving patients across all age groups from children to adults, Crestwyn specializes in treating conditions including depression, anxiety, bipolar disorder, PTSD, schizophrenia, and co-occurring substance use disorders. With a mission to become a world-class hospital setting standards of excellence in behavioral health treatment, Crestwyn emphasizes uncompromising care, relentless compassion, and holistic treatment approaches. The organization operates from a state-of-the-art facility in the historic Germantown district and maintains a dedicated team of mental health professionals committed to helping patients achieve lasting recovery and improved quality of life.