Financial Counselor, Salem Hospital
Mass General Brigham
Summary
Responsible for counseling patients or parties responsible for payment. Educates patients on their responsibilities and potential options, ensuring accuracy, while compassionately explaining to patients their financial obligations during the financial counseling session. Must obtain any necessary pre-certifications or authorizations and assist with any financing or third-party applications.
Job description
Job Summary
Responsible for counseling patients or parties responsible for payment. Educates patients on their responsibilities and potential options, ensuring accuracy, while compassionately explaining to patients their financial obligations during the financial counseling session. Must obtain any necessary pre-certifications or authorizations and assist with any financing or third-party applications.
Essential Functions
- Provides warm and friendly greetings to patient and their families/visitors, upon interaction and educates patient regarding financial assistance programs
- Assists patients in obtaining financial assistance (i.e. Medicaid, drug replacement), outside assistance (i.e. transportation or other community services) and ensures appropriate forms completion
- Provide information to patients on costs, payment methods and alternatives to payments/financial assistance
- Ensures all insurance, demographic, and eligibility information is obtained and entered into the system in an accurate manner
- Review the patient's services for diagnosis, ensures appropriate insurance coverage and may obtain necessary authorizations
- Maintains empathy and professionalism in registration interviews and while providing regulatory information and notices
Working Schedule
- Onsite, Salem Hospital
- 40 hrs/week, M-F
Requirements
- High School Diploma or Equivalent required
- Associate's Degree in Financial Management preferred
- 1+ years of medical office experience preferred
- 1+ years of financial counseling preferred
- Strong problem solving and analytical skills and proactive initiative
- Ability to work both independently and as part of a team
- Ability to maintain confidentiality
- Strong communication and customer service skills
- Proficiency with Microsoft Office
- Strong understanding of medical terminology as well as ICD-9 and CPT codes
Benefits
- Health Insurance
- Career Advancement Opportunities
- Differentials
- Premiums
- Bonuses
- Recognition Programs
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.