Financial Counselor
Wilmington Treatment Center
Summary
We are seeking a knowledgeable and compassionate Financial Counselor to help patients understand their insurance benefits and financial responsibilities. This role is responsible for insurance verification, financial counseling, upfront collections, payment arrangements, and maintaining accurate patient financial records.
Job description
Overview
We are seeking a knowledgeable and compassionate Financial Counselor to help patients understand their insurance benefits and financial responsibilities. This role is responsible for insurance verification, financial counseling, upfront collections, payment arrangements, and maintaining accurate patient financial records.
The ideal candidate combines strong financial counseling and collections expertise with a genuine desire to help others. Because this is a patient-facing role within a behavioral health environment, we are seeking someone who demonstrates compassion, empathy, patience, and emotional intelligence while assisting patients through challenging situations. Three years of collecting experience is required for this role, five years is preferred.
Responsibilities
- Verify insurance benefits and audit admission paperwork for accuracy and completeness.
- Review and update patient demographic and insurance information in the patient accounting system.
- Counsel patients and guarantors regarding insurance coverage, benefits, out-of-pocket costs, and payment options.
- Collect deductibles, copays, coinsurance, and other patient balances.
- Complete financial assistance applications and verify income and expense documentation.
- Prepare charity care, administrative adjustment requests, and payment arrangements as needed.
- Maintain collection, charity, and adjustment logs and review activity with leadership.
- Analyze account information and take appropriate action to support timely payment and reimbursement.
Qualifications
- High school diploma or equivalent required.
- 3+ years of experience in healthcare financial counseling, patient access, billing, or a related field required.
- Extensive knowledge of Commercial Insurance, Medicare, and Medicaid required.
Requirements
- High school diploma or equivalent required
- 3+ years of experience in healthcare financial counseling, patient access, billing, or a related field required
- Extensive knowledge of Commercial Insurance, Medicare, and Medicaid required
- Compassion, empathy, patience, and emotional intelligence
- 5 years of collecting experience preferred
Company overview
Wilmington Treatment Center is a specialized healthcare facility focused on providing comprehensive substance abuse and mental health treatment services. As a leading provider in the behavioral health sector, the center offers evidence-based treatment programs for individuals struggling with addiction and co-occurring mental health disorders. The facility provides a range of services including medical detoxification, residential treatment, outpatient programs, and aftercare support. With a multidisciplinary team of healthcare professionals including physicians, psychiatrists, therapists, and addiction specialists, Wilmington Treatment Center delivers personalized care tailored to each patient's unique needs. The center emphasizes holistic recovery approaches that address both the physical and psychological aspects of addiction, incorporating individual therapy, group counseling, family education, and relapse prevention strategies. Operating within the broader mental health care industry, Wilmington Treatment Center plays a crucial role in addressing the growing need for specialized addiction treatment services in its region, helping individuals achieve sustainable recovery and improved quality of life.