Financial Navigator
Centerstone
Summary
Assists staff and/or clients in determining if a client with no funding source would qualify for a funding source. Assist or coordinates in connecting clients with resources in order to complete the State entitlement application or Marketplace application. Responsible for reporting and monitoring metrics regionally for the organization regarding the Private Pay financial class.
Job description
Summary of Position
Assists staff and/or clients in determining if a client with no funding source would qualify for a funding source. Assist or coordinates in connecting clients with resources in order to complete the State entitlement application or Marketplace application. Responsible for reporting and monitoring metrics regionally for the organization regarding the Private Pay financial class.
Essential Duties & Responsibilities
- Monitors and reports monthly regional counts of Reduced Rate, HIP, Private Pay, HPE and Client Assistance payers
- Responsible for coordinating resources within the regional offices to assist clients with completion of funding source applications as well as educating staff on funding requirements
- Travels to regional office to provide onsite resources information for clients and staff regarding funding source qualifications
- Monitors adjustment metrics for Reduced Rate, HIP, Private Pay, HPE and Client Assistance
- Organizational counts for financial class will be within acceptable thresholds
- Maintain a collaborative relationship with other Support Services team members and Clinical staff in order to coordinate funding sources for our clients
Knowledge, Skills & Abilities
- Effectively communicate via written, verbal, in person and virtual methods
- Basic computer literacy skills - Knowledge of Excel, Outlook, Zoom and Skype preferred
- Organizational skills
- Critical thinking skills
Qualifications
High School Diploma or GED required. One to three years of experience preferred. No required certification or licensure.
Requirements
- High School Diploma or GED required
- One to three years of experience preferred
- Basic computer literacy skills
- Knowledge of Excel, Outlook, Zoom and Skype preferred
- Effective written, verbal, in-person and virtual communication
- Organizational skills
- Critical thinking skills
Benefits
- Medical, Dental & Vision
- Flexible Spending Account
- Health Savings Account
- 403(b) Matching
- Paid Time Off
- Paid Holidays
- AD&D Insurance
- Life Insurance
- Long Term Disability
- Employee Assistance Program
- Continuing Education
- Employee Resource Groups
Company overview
Centerstone is one of the nation's largest nonprofit behavioral healthcare organizations, providing comprehensive mental health and substance use disorder services across multiple states. Founded as a 501(c)(3) organization, Centerstone operates as a leading healthcare provider specializing in behavioral health treatment, addiction recovery, and crisis intervention services. The organization serves over 250,000 individuals annually through a network of facilities in Florida, Illinois, Indiana, Kentucky, and Tennessee. Centerstone offers a full continuum of care including outpatient therapy, inpatient treatment, residential services, crisis management, counseling, housing support, and specialized programs for veterans, children, and families. Following its historic merger with Brightli in 2025, the organization now employs more than 10,000 professionals including psychiatrists, psychologists, master's-level clinicians, social workers, and support staff. Centerstone's innovative approach includes the Centerstone Institute, which focuses on clinical research, evidence-based practice implementation, and quality improvement initiatives. The organization is recognized for its commitment to underserved populations and its development of the first known simulation training center for community-based behavioral health clinicians.