Financial Operations Manager

Essential Duties and Responsibilities

• Support initial study budget and amendment negotiations by reviewing protocols, schedules of events, sponsor budget templates, and proposed payment terms for complete coverage of required activities and costs.
• Prepare budget comparisons, financial analyses, proposed counteroffers, and documented rationale for the Director, Financial Operations; support sponsor and contract research organization discussions within delegated authority.
• Track negotiation versions, open issues, and approvals; escalate terms affecting cost recovery, payment timing, or operational feasibility and document final agreed terms for build and billing handoffs.
• Review study builds against executed contracts and work with Clinical Systems Administrators to correct discrepancies; audit CTMS completions vs. EDC to ensure accurate revenue tracking.
• Coordinate study-specific site instructions and training for CTMS completion including visits, optional elements, screen fails, and per-procedure activity; reinforce accurate and consistent entry with site staff.
• Maintain and review exception reports for missing, skipped, unscheduled, out-of-sequence, or incorrectly completed visits and elements and assign corrective actions.
• Partner with the Commercial Data Scientist to validate exception flags, reporting, and automation; use approved AI and automation tools to prioritize work while validating outputs and following cases to closure.
• Maintain an amendment handoff checklist and verify that study builds, visit schedules, fees, site guidance, and Finance billing instructions reflect effective contract terms.
• Partner with AR team to investigate operational causes of invoice rejections, auto-paid missing visits in CTMS, unpaid auto-paid visits missing in EDC, and screen-fail or per-procedure payment differences; coordinate corrections with sites and Clinical Systems Administrators and track closure.
• Promote Javara's mission, patient safety and well-being, and a culture of integrity and excellence; protect confidential patient, financial, and business information.

Qualifications

Required

• Working knowledge of clinical research workflows, study budgets, visit documentation, and billing requirements, including the relationship between protocol activities, operating costs, and negotiated payment terms.
• Ability to analyze study budgets and payment terms, prepare negotiation recommendations, interpret study schedules, reconcile records across systems, and document corrective actions.
• Proficiency in Microsoft Excel, including formulas, lookups, PivotTables, and reconciliation of data from multiple sources.
• Strong attention to detail, organization, and follow-through; ability to manage an ongoing exception queue and competing deadlines.
• Clear communication and interpersonal skills, including the ability to train site staff, obtain missing information, and coordinate resolution across teams.
• Ability to work independently and collaboratively, protect confidential information, and recognize when clinical, contractual, or financial decisions require escalation.

Preferred

• Associate or bachelor's degree in Business, Finance, Healthcare Administration, Life Sciences, or a related field, or equivalent relevant experience.
• At least two years of relevant experience in clinical research operations, study coordination, revenue cycle, or financial operations.
• Experience supporting clinical trial budget negotiations with sponsors or contract research organizations, including budget amendments, cost analysis, and payment terms.
• Experience with Clinical Conductor, Devana, EDC systems, and clinical research billing reconciliation.
• Experience using AI, automation, or reporting tools to improve workflows while validating outputs and protecting confidential information.

Work Environment and Physical Demands

This position operates in a professional environment with light to moderate noise. The employee regularly uses office equipment, uses hands to reach or handle objects, and communicates with colleagues. The employee may frequently stand, walk, and sit; may occasionally lift or move up to 25 pounds; and uses close and distance vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel: Up to 10%.

Pre-Employment Screening: Drug screen and background check required.