Fitness Manager - Full-Time

Key Responsibilities

Leadership

• Display a member first attitude by training and holding Team Members accountable
• Live the mission and core behaviors
• Provide ongoing coaching to Fitness Team Members to achieve operational goals
• Identify, communicate and delegate responsibilities to ensure smooth club operations, starting with a daily walk-through of all Fitness areas

Team Building

• Build and mentor a winning Fitness team
• Lead in-club Fitness recruiting efforts
• Inspire Team Members to exceed their potential
• Provide training and share best practices
• Give regular feedback
• Recognize Team Members for doing things right

Income Generation, Planning & Execution

• Develop goals for all programs and events
• Monitor and manage Fitness participation levels to ensure member results and club profitability
• Review programs and identify opportunities for improvement
• Manage schedules for all Fitness departments, mindful of peak vs. non-peak seasons
• Lead 90-day reviews and evaluations for Team Leads; participate in reviews for Fitness Team Members
• Create annual calendar including club meetings, programs and events
• Communicate clearly and accurately across all major forms of communication
• Regularly communicate with the Director of Fitness
• Responsible for everything in the Fitness department

Performance Expectations

Daily Operations

• Communicate effectively through a variety of mediums
• Be available for communication 24 hours a day, seven days a week
• Follow up on all programming-specific Contact Us, Suggestion Box and social media communication
• Create fitness-specific annual calendar integrated with corporate annual planning guide
• Execute a daily walk-through of the facility, especially Fitness areas
• Encourage member rapport by being visible and interacting regularly with members
• Monitor day-to-day operations of Personal/Small Group Training, Massage and Nutrition
• Conduct daily coaching and training on WAC mission and core behaviors
• Complete weekly Manager-On-Duty shifts as needed
• Attend all Leadership Meetings and communicate Fitness information to front-line Team Members
• Lead Fitness meetings and coordinate meetings led by Massage Team Leads
• Attend corporate Fitness meetings led by the Director of Fitness
• Continually attend in-club programs to ensure front-line evaluation of the department

Team

• Recruit, interview, train, coach and develop Team Members for all Fitness departments
• Look for potential Fitness applicants from other in-club departments and WAC locations
• Ensure WOW Training process is completed for all Fitness new-hires
• Schedule and complete 90-day reviews and ongoing evaluations for Fitness Team Members
• Responsible for all disciplinary actions within Fitness department, including possible dismissal
• Make recommendations for Fitness Team Member compensation increases
• Implement all WAC Team Member policies and procedures
• Pursue ongoing personal and professional development and share learnings
• Delegate tasks to Team Leads when necessary
• Assist in finding substitutes for Fitness Team Members in case of emergency or scheduled days off
• Work a variety of hours to build relationships with Team Members

Safety

• Know and teach the Safety Plan, Emergency Action Plan and Pool Troubleshooting Guide
• Oversee and inspect Fitness areas for cleanliness and safety; organize equipment and storage
• Follow all month end, insurance, liability and incident report procedures
• Report broken equipment and building concerns immediately to General Manager and Maintenance

Financial

• Develop strategies to increase participation levels in all Fitness departments
• Responsible for Fitness purchases and inventory
• Monitor and manage Fitness schedules during peak and non-peak seasons
• Report monthly participation numbers to General Manager and Director of Fitness
• Audit and approve payroll twice per month; regulate hours with respect to Affordable Care Act
• Review Fitness areas of monthly profit and loss statement with General Manager or Director of Fitness

Income Generation

• Oversee all sales and marketing aspects of Fitness departments
• Teach Fitness Team Members how to promote programs and events
• Train Team Members how to up-serve or recommend programs
• Participate in community organizations and positive social media to promote club

Fitness

• Attend and evaluate current programs and classes with respect to profitability and member expectations
• Develop strategies to increase participation levels in all programs and classes
• Participate in planning of special events and encourage departments to promote member participation
• Ensure departments promote and follow all current program policies and procedures
• Act as liaison between local media and the club about upcoming programs and events
• Develop and manage fitness schedule

New Member Integration & Retention

• Welcome and connect with new Fitness participants
• Participate in Member Services and Fitness daily or weekly huddles
• Integrate new members into the club via programs and activities such as Fit Sessions and Try-It Series
• Assist in scheduling members into retention program inquiries; ensure members receive follow-up incentives
• Connect members to other members in all programs
• Be personally committed to fitness by actively going through retention program sessions