Fitness Operations Manager

Job Description

This is not a "show up, coach, clock out" job. At D1 Sandy Springs, the Fitness Operations Manager owns the coaching product end to end — the athletes, the staff, the retention, the upsells, and the numbers behind all of it. Think of it as running your own division: you're the GM of everything that happens on the training floor, and the scoreboard is yours.

We're hiring for one specific reason; we want a coach who loves the numbers as much as the whistle. If a clean KPI dashboard and a full re-up pipeline fire you up as much as a PR on the platform, keep reading.

This Role Is For You If

• You want to run a business, not just a session.
• You'd rather own an outcome, retention, revenue, athlete progress, than check off a task list.
• You believe the best coaches are also the best closers, because they've earned the trust to be.
• You want to know every member's name, goal, and progress by heart.
• A tight operation — clean data, sharp processes, a dialed-in staff — is genuinely satisfying to you.

What You'll Own

• The floor: coaching group sessions and 1:1 personal training every week; set the energy, standard, and culture.
• The members: know them by name, goal, and journey; lead graduation check-ins using TeamBuildr progress to drive re-ups and upgrades.
• Retention: monitor engagement, spot slipping members, and prevent churn.
• Growth: convert trials, drive re-ups, and upsell into PT and premium packages using athlete data.
• The numbers: build and read dashboards for attendance, retention, class utilization, lead conversion, PT attach rate, and revenue per member.
• The team: hire, train, schedule, and develop coaching staff; uphold coaching quality and professionalism.
• The machine: manage processes and SOPs, CRM and scheduling system, TeamBuildr programming, and floor equipment.

Your Scoreboard

• Member retention & churn
• Re-up and upsell revenue (PT attach, package upgrades)
• Trial-to-member conversion
• Class utilization & attendance
• Coaching quality & staff performance
• Athlete progress against TeamBuildr benchmarks

Who Thrives Here

• Former collegiate (or higher) athlete.
• Real experience coaching youth and adult athletes.
• Fluent with data — can build, read, and act on a tracking sheet or KPI report.
• Relentlessly organized.
• A natural closer.
• A trusted leader for coaches, athletes, parents, and adult clients.
• An owner who takes responsibility for outcomes.

Qualifications

• 2+ years coaching, personal training, or sports performance experience
• Certification required: CSCS, NASM, USAW, or equivalent
• CPR/AED certified, or willing to obtain before start
• Prior experience in a gym, studio, or franchise environment strongly preferred
• Comfort with TeamBuildr, a CRM/scheduling platform, and spreadsheets — or the ability to get comfortable fast