Food Service Assistant II
Mass General Brigham
Summary
The Cafeteria Worker performs a variety of food service duties, including preparing and serving food and beverages in a cafeteria or similar food service environment. This position supports efficient daily operations by providing friendly customer service, maintaining clean and organized work areas, and following established food safety, sanitation, and quality standards.
Job description
Job Summary
The Cafeteria Worker performs a variety of food service duties, including preparing and serving food and beverages in a cafeteria or similar food service environment. This position supports efficient daily operations by providing friendly customer service, maintaining clean and organized work areas, and following established food safety, sanitation, and quality standards.
Essential Functions
- Prepares fruits and vegetables by rinsing, peeling, slicing, and dicing as needed.
- Weighs and measures ingredients according to established recipes and guidelines.
- Wraps, labels, dates, and properly stores food items.
- Cleans and organizes work areas, equipment, utensils, and service stations.
- Follows established recipes and preparation procedures to prepare menu items.
- Ensures food is maintained and served at appropriate temperatures and according to portion-control guidelines.
- Serves customers in a fast, efficient, and friendly manner.
- Provides customers with information regarding food ingredients, availability, and pricing.
- Escalates customer concerns or complaints to management when appropriate.
- Follows established safety, sanitation, hygiene, and customer service standards and procedures.
Knowledge, Skills, and Abilities
- Knowledge of food service supplies, equipment, ordering, and inventory control.
- Ability to follow routine verbal and written instructions.
- Ability to read and write effectively.
- Knowledge of and ability to follow established safety procedures.
- Ability to safely use cleaning equipment and supplies.
- Ability to lift and handle heavy objects as required.
- Knowledge of food service line setup and temperature requirements.
- Skill in cooking and preparing a variety of foods.
- Knowledge of food preparation and presentation methods, techniques, and quality standards.
- Strong customer service skills with the ability to work efficiently in a fast-paced food service environment.
Requirements
- 1–3 years of experience directly related to the duties and responsibilities of the role required
- Relevant experience may include food preparation, cafeteria or food service operations, customer service, cooking, and maintaining clean and safe food service areas
- High School Diploma or equivalent preferred
- Knowledge of food service supplies, equipment, ordering, and inventory control
- Ability to follow routine verbal and written instructions
- Ability to read and write effectively
- Knowledge of and ability to follow established safety procedures
- Ability to safely use cleaning equipment and supplies
- Ability to lift and handle heavy objects as required
- Knowledge of food service line setup and temperature requirements
- Skill in cooking and preparing a variety of foods
- Knowledge of food preparation and presentation methods, techniques, and quality standards
- Strong customer service skills with the ability to work efficiently in a fast-paced food service environment
Benefits
- Career Advancement Opportunities
- Differentials
- Premiums
- Bonuses
- Recognition Programs
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.