Food Service Associate II, Part Time
Children's National Hospital
Summary
The Food Service Associate II will serve, assist, maintain and re-supply customer stations in the cafeteria service area including but not limited to deli, Grille and hot line, as assigned. Prepare, portion and inventory deli food items. Assist customers.
Job description
About the Role
The Food Service Associate II will serve, assist, maintain and re-supply customer stations in the cafeteria service area including but not limited to deli, Grille and hot line, as assigned. Prepare, portion and inventory deli food items. Assist customers.
Customer Service and Professionalism
- Greet customers appropriately and show willingness to meet their needs.
- Wear Employee Identification badge in a manner seen and readable by all customers.
- Readily know daily menu and cafeteria information to inform customers.
- Maintain a professional image by adhering to department uniform guidelines.
- Regularly adhere to department work schedules.
- Adhere to all departmental policies and procedures.
Organization and Stocking
- Set up line with appropriate utensils.
- Follow plan-a-gram and line up instructions.
- Restock food and supplies neatly and safely according to department guidelines.
- Complete daily production needs as assigned.
Communication
- Communicate to management all food quality and availability issues, equipment status, customer and staffing issues.
- Communicate to management unresolved customer service issues within 24 hrs.
- Complete quality control documentation as assigned.
Food Service and Handling
- Make sandwiches, salads and deli items on request and/or as assigned; prepare bulk deli items as assigned.
- Assist in grille or catering pre-preparation as needed; portion appropriate amounts of food.
- Set up deli-bar per plan-a-gram.
- Maintain and monitor all food item temperatures.
- Follow established food-handling practices according to department guidelines.
- Store and label food and supplies.
Sanitation and Safety
- Maintain department, hospital and regulatory agency standards.
- Clean work area according to department guidelines.
- Complete special cleaning assignment within target time.
- Use chemicals appropriately, and store chemicals properly.
Requirements
- High School Diploma or GED (Required)
- 1 year food service experience with direct customer service (Required)
- Basic calculations (addition, subtraction, multiplication, division)
- Ability to comprehend written and verbal instructions
- Ability to communicate to a diverse customer service population
- Ability to restock service area with minimum supervision
- Knowledge of safety procedures and practices
Benefits
- Comprehensive health coverage
- Medical, prescription, infertility, transgender services
- Paid time off
- Vacation accrual from day one
- Sick leave
- Holidays
- Personal day
- 401(k) plan
- Healthcare spending accounts
- Dependent care spending accounts
- Employer-paid life insurance
- AD&D coverage
- Long-term disability coverage
- Tuition assistance
- Fitness resources
- Employee assistance
- Commuter benefits
Company overview
Children's National Hospital is a premier pediatric healthcare institution located in Washington, D.C., recognized as one of the top children's hospitals in the United States. Founded in 1870, it serves as the region's primary pediatric academic medical center, providing comprehensive care across all pediatric specialties. The hospital operates a 323-bed facility and offers advanced medical services including neonatal intensive care, pediatric surgery, oncology, cardiology, and neurology. As an academic medical center affiliated with the George Washington University School of Medicine and Health Sciences, Children's National is deeply involved in pediatric research, medical education, and clinical innovation. The institution is particularly renowned for its Sheikh Zayed Institute for Pediatric Surgical Innovation and its leadership in pediatric genomics and precision medicine. Children's National consistently ranks among the top pediatric hospitals nationally, with specialties in cancer, cardiology, neurology, and neonatology receiving particular recognition for excellence in patient care and outcomes.