Food Service Worker II
Mass General Brigham
Summary
Join our Food & Nutrition Services team and help provide exceptional meal service to hospital patients. This role is responsible for assembling and delivering patient meal trays, supporting tray line operations, maintaining a clean and sanitary environment, and ensuring excellent customer service throughout the patient dining experience.
Job description
Key Responsibilities
- Assemble and deliver patient meal trays accurately and efficiently.
- Stock and maintain tray line and meal service stations.
- Transport food carts and meal trays to patient care areas.
- Support tray line operations, including serving, building, and checking patient trays.
- Work in dish room and truck room operations, including loading and unloading dish machines.
- Clean, sanitize, and maintain food service equipment, carts, trays, and work areas.
- Monitor food quality, appearance, and temperatures, reporting any concerns to leadership.
- Restock supplies and rotate inventory using First In, First Out (FIFO) procedures.
- Sweep, mop, remove trash, and maintain a safe, clean work environment.
- Provide outstanding customer service while maintaining patient privacy and confidentiality.
- Follow all food safety, infection prevention, and regulatory standards.
Qualifications
Education: High School Diploma or GED preferred.
Experience: 2-3 years of food service experience required. Hospital, healthcare, cafeteria, restaurant, or institutional food service experience preferred.
Knowledge, Skills & Abilities
- Strong customer service and communication skills.
- Ability to follow verbal and written instructions accurately.
- Knowledge of food safety, sanitation, and temperature control standards.
- Ability to safely operate cleaning equipment and food service equipment.
- Ability to lift, push, pull, and transport carts, trays, and supplies.
- Strong organizational skills and attention to detail.
- Ability to work effectively in a fast-paced team environment.
Requirements
- 2-3 years of food service experience required
- High School Diploma or GED preferred
- Hospital, healthcare, cafeteria, restaurant, or institutional food service experience preferred
- Strong customer service and communication skills
- Ability to follow verbal and written instructions accurately
- Knowledge of food safety, sanitation, and temperature control standards
- Ability to safely operate cleaning equipment and food service equipment
- Ability to lift, push, pull, and transport carts, trays, and supplies
- Strong organizational skills and attention to detail
- Ability to work effectively in a fast-paced team environment
Benefits
- Career advancement opportunities
- Differentials
- Premiums
- Bonuses
- Recognition programs
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.