Front Desk and Sales Associate
Goldfish Swim School
Summary
We’re looking for a friendly, driven, and detail-oriented Front Desk and Sales Associate to be the welcoming face of our Front Desk. This is a people-first role - you’ll connect with prospective and current members every single day and guide families through enrollment.
Job description
Duties and Responsibilities
- Greet every member and family warmly at check-in and make them feel welcomed from the moment they walk through the door.
- Answer phones, respond to inquiries, and conduct outbound sales calls to prospective members with a positive, confident approach.
- Guide families through the student registration process using effective sales and customer service techniques.
- Handle customer concerns and complaints professionally, with a solution driven approach.
- Assist families with merchandise and vending purchases.
- Make calls to resolve open account issues with professionalism and care.
- Maintain a clean, organized, and well-stocked front desk, snack area, changing rooms, restrooms, and lobby area.
- Enforce safety rules and administer first aid when necessary.
What We’re Looking For
- A natural communicator who is comfortable on the phone and in person with families of all backgrounds.
- Comfortable learning new software - we’ll train you on our systems.
- Organized, dependable, and proactive about following through on tasks and commitments.
- Previous customer service or administrative experience preferred.
- Basic computer skills.
- Required to obtain CPR, First Aid, and AED certifications through Goldfish Swim School.
- Must be available for evening and weekend shifts.
What Success Looks Like
- Every family who calls or walks in leaves feeling heard, helped, and excited to enroll.
- Enrollment numbers grow because follow-up is consistent and conversations are genuine.
- The front desk runs smoothly - schedules are ready, check-ins are seamless, and nothing falls through the cracks.
- Families feel confident they’re in the right place from their very first interaction.
Requirements
- Natural communicator comfortable on the phone and in person
- Comfortable learning new software
- Organized, dependable, and proactive
- Previous customer service or administrative experience preferred
- Basic computer skills
- Required to obtain CPR, First Aid, and AED certifications
- Must be available for evening and weekend shifts
- Spanish-speaking ability preferred
Company overview
Goldfish Swim School is a premier children's swim instruction franchise founded in 2005 by husband-and-wife team Chris and Jenny McCuiston. Headquartered in Troy, Michigan, the company operates a rapidly expanding network of over 200 locations across the United States and Canada, teaching more than 70,000 students monthly. Goldfish Swim School specializes in providing high-quality, year-round swim lessons for children ages 4 months and older in a tropical, family-friendly environment. The company's proprietary curriculum, The Science of SwimPlay®, combines structured learning with play-based techniques to develop water safety skills, confidence, and swimming proficiency. As a franchise-focused organization, Goldfish Swim School offers comprehensive support to franchisees including business planning, site selection, marketing, operational guidance, and extensive training programs. The company has received numerous industry awards and recognition for its growth, franchisee satisfaction, and commitment to water safety education, partnering with organizations like the American Academy of Pediatrics to promote drowning prevention initiatives nationwide.