Front Desk Associate, Portland ME
Crossing Paths LLC
Summary
Beltone New England is looking for a positive, enthusiastic, and dependable Front Desk Associate to join our team. As the first face our patients see and the friendly voice they hear, you'll play an important role in making every visit a great experience.
Job description
Join the Beltone New England Team!
Beltone New England is looking for a positive, enthusiastic, and dependable Front Desk Associate to join our team. As the first face our patients see and the friendly voice they hear, you'll play an important role in making every visit a great experience.
What You'll Be Doing
- Greeting patients with a warm smile and making them feel welcome.
- Scheduling patient appointments both in person and over the phone.
- Maintaining accurate patient records while following HIPAA privacy regulations.
- Verifying insurance eligibility and benefits with insurance carriers.
- Preparing and processing insurance invoices accurately and efficiently.
- Providing exceptional customer service with friendliness, compassion, and enthusiasm.
- Assisting with light cleaning, filing, and inventory management.
What We're Looking For
- Friendly, approachable, and enjoys interacting with people.
- Dependable, punctual, and self-motivated.
- Organized and attentive to detail.
- Comfortable working independently and managing daily responsibilities.
- Professional with strong communication and customer service skills.
- Comfortable using computers and learning new software.
- A team player with a positive, can-do attitude.
Previous front desk, administrative, medical office, or customer service experience is a plus!
Requirements
- Must be knowledgeable in a scheduling or medical based program
- Ability to multi-task and stay organized required
- Experience with billing insurance preferred
- Experience scheduling in a software system preferred
- Ability to communicate effectively orally and in writing required
- Experience working in a professional office environment preferred
Benefits
- 401(k) Matching
- Medical, Dental & Vision
- Flexible Spending Account
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- AFLAC Supplemental Insurance
- 9 Paid Holidays
- Paid Time Off
- Paid Birthday Off
- Employee Assistance Program
- Monthly Bonus Opportunities
- No Weekends
Company overview
Crossing Paths LLC is a prominent hearing aid equipment company specializing in the manufacture, distribution, and retail of electronic hearing aids and related products across the United States. Operating as part of the Beltone Carolina/Virginia network with over 80 years of industry experience, the company provides comprehensive hearing healthcare solutions through multiple locations in North Carolina, South Carolina, and Virginia. Their core business encompasses the evaluation of hearing loss, fitting and programming of hearing aids, ongoing maintenance services, and client consultation to ensure optimal hearing improvement. The company maintains a national presence in the hearing aid equipment sector, offering specialized products and services that address diverse hearing healthcare needs. With a workforce of 251-500 employees, Crossing Paths LLC combines technical expertise with personalized patient care, positioning itself as a significant player in the medical device industry focused on auditory rehabilitation and hearing enhancement technologies.