Front Desk Concierge Mandara Spa
OneSpaWorld
Summary
The Concierge is responsible for participating and monitoring front of house to ensure that all guests are met and welcomed, and that a comprehensive range of 'information' and 'homecare services' are offered. Paying special attention to front line guest service excellence standards.
Job description
Qualifications
- Preferred experience working with a Point of Sale system (i.e. Book4Time experience desirable) and answering phones in a customer service facing environment, retail a plus.
- Computer literate with good typing skills.
- Effective written communication skills.
- Able to operate basic business machines (i.e. calculator, fax, printer, copier).
Required Skills and Abilities
- Self motivated.
- Maintain a professional appearance at all times.
- At least 1 year of experience of working with answering the phones in a customer oriented environment.
- Demonstrate pleasant and appropriate phone etiquette.
- Excellent listening and verbal skills.
- Computer literate with good keyboard skills. Proficient with Windows.
- Ability to operate basic office equipment such as phone, fax, copier, printer, etc.
- High school diploma or equivalent.
- Team player.
- Responsible, dependable.
- High personal standards and values.
- Excellent client care, service excellence and attention to detail.
- Effective communicator.
- Flexible and cooperative.
- Ability to meet US employment and eligibility requirements.
Requirements
- At least 1 year of experience answering phones in a customer oriented environment
- Computer literate with good typing skills
- Effective written communication skills
- Able to operate basic business machines (calculator, fax, printer, copier)
- Demonstrate pleasant and appropriate phone etiquette
- Excellent listening and verbal skills
- Proficient with Windows
- High school diploma or equivalent
- Team player
- Responsible, dependable
- Excellent client care, service excellence and attention to detail
- Effective communicator
- Flexible and cooperative
- Ability to meet US employment and eligibility requirements
Company overview
OneSpaWorld is a leading provider of health, wellness, and fitness services primarily operating within the cruise ship industry. The company specializes in delivering comprehensive spa, wellness, and fitness experiences to passengers aboard cruise vessels worldwide. OneSpaWorld operates as a concessionaire, managing and staffing spa facilities on numerous cruise lines, offering a wide range of services including massages, beauty treatments, fitness classes, and wellness consultations. Their business model focuses on creating premium wellness experiences tailored to the unique environment of cruise travel, combining relaxation, beauty, and health services. The company has established partnerships with major cruise operators, positioning itself as a key service provider in the maritime leisure industry. OneSpaWorld's operations extend beyond traditional spa services to include retail sales of wellness products, fitness equipment management, and specialized wellness programming designed for the cruise passenger demographic. Their expertise lies in adapting wellness services to the specific requirements of maritime environments while maintaining high standards of quality and customer satisfaction.