Front Desk Coordinator
Radias Health
Summary
RADIAS Health is seeking an engaging and customer-oriented Front Desk Coordinator to join our team. As the first point of contact for clients and visitors, the Front Desk Coordinator plays a crucial role in providing a positive and welcoming experience to all who enter our facility. This position's primary focus is management of the main lobby area for RADIAS Health via telephone and face to face contact with clients, professionals, and employees.
Job description
The Front Desk Coordinator's responsibilities include greeting and checking in clients, answering phone calls, scheduling appointments, managing client records, and assisting with administrative tasks. The ideal candidate will have excellent communication and interpersonal skills, and strong attention to detail.
Hours: Monday - Friday 7:45 am - 4:00 pm
This position works fully onsite at 166 4th St E Ste 200, Saint Paul, MN 55101.
Responsibilities
- Greet and assist visitors in meeting their needs and promptly notifying the employee of their presence.
- Effectively communicate messages, requests, and information to staff and supervisors via telephone, email, and/or text.
- Maintain the privacy of both individuals being served and employees in the reception area, ensuring respect for their confidentiality.
- Demonstrate professionalism and establish appropriate boundaries at all times, managing and de-escalating difficult situations as needed with the support of clinical staff.
- Schedule appointments and provide reminder calls for the Outpatient clinic as directed by clinic staff.
- Contribute to various projects, including data entry, mailings, and document preparation as required.
- Handle incoming, outgoing, and inner office mail, as well as manage the postage meter.
- Complete all necessary paperwork, eligibility checks, and reports in a timely and organized manner.
- Ensure the smooth opening and closing of the reception area each day, including setting the phone system to the appropriate day/night mode.
- Maintain a presentable reception area at all times.
- Other duties as assigned.
Requirements
- High School diploma or equivalent.
- Knowledge of office management with good clerical and organization skills.
- Knowledge of Microsoft Office products.
- Ability to manage a multiline phone system.
- Experience working in a mental health clinic or other mental health setting (preferred).
Benefits
- Office Benefit Package
- Paid Time Off
- Paid Holidays
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Health Savings Account
- Flexible Spending Account
- Tuition Reimbursement
- Student Loan Repayment Assistance
- Dependent Care Account
- Professional Licensure Fee Reimbursement
- Licensure Supervision Opportunities
- 403(b) Retirement Plan With Employer Match
- Short-Term Disability Insurance
- Long-Term Disability Insurance
- Bereavement Leave
- Paid Parental Leave
- Employee Assistance Program
- Wellness Program
- Employee Discounts
- Pet Insurance
- Mileage Reimbursement
- Casual Dress Code
Company overview
Radias Health is a specialized mental health care provider focused on delivering comprehensive behavioral health services to individuals and communities. The company operates within the mental health care sector, offering evidence-based treatment programs and therapeutic interventions for various mental health conditions. As a healthcare provider, Radias Health emphasizes patient-centered care, integrating clinical expertise with compassionate support to address the complex needs of those seeking mental wellness. The organization likely provides services such as counseling, therapy, psychiatric care, and community-based mental health programs, working to improve access to quality mental health treatment. Radias Health appears to be positioned as a dedicated provider in the growing field of behavioral health services, contributing to the broader healthcare ecosystem by addressing critical mental health needs through professional clinical services and community engagement initiatives.