Front Desk Hospitality Specialist
Phoenix Home Care and Hospice
Summary
Phoenix Home Care and Hospice is hiring a Front Desk Hospitality Specialist for our Springfield office. This is more than answering phones. You are the first voice people hear and the first face they see when they walk through our doors. We are looking for someone who brings energy, professionalism, warmth, and calm to a fast moving environment.
Job description
What You'll Do
- Answer and manage a high volume of incoming calls
- Welcome applicants, caregivers, clients, and visitors with professionalism and kindness
- Connect callers and guests to the right departments quickly and efficiently
- Assist with problem solving and gathering information for staff and families
- Support office operations with clerical and administrative tasks
- Prepare documentation and reports as needed
- Help create a positive, supportive office atmosphere every day
What Makes Someone Successful in This Role
- Excellent phone presence and communication skills
- Ability to multitask and stay organized under pressure
- Positive attitude and strong attention to detail
- Professional appearance and dependable attendance
- Comfortable handling a multi line phone system
- Strong teamwork skills while also being self motivated
- Someone who naturally looks for ways to help others
What You Need
- Previous office or administrative experience preferred
- Knowledge of Microsoft Word and Excel
- Strong customer service and hospitality mindset
- Ability to thrive in a fast paced environment
Requirements
- Previous office or administrative experience preferred
- Knowledge of Microsoft Word and Excel
- Strong customer service and hospitality mindset
- Ability to thrive in a fast paced environment
- Excellent phone presence and communication skills
- Ability to multitask and stay organized under pressure
- Positive attitude and strong attention to detail
- Professional appearance and dependable attendance
- Comfortable handling a multi line phone system
- Strong teamwork skills while also being self motivated
Benefits
- No weekends
- Medical, Dental & Vision
- Spousal & Family Insurance
- Paid Time Off
- Continuing Education
- Employee Recognition Programs
Company overview
Phoenix Home Care and Hospice is a specialized healthcare provider offering comprehensive home-based medical services and end-of-life care. The company focuses on delivering personalized care to patients in the comfort of their own homes, providing skilled nursing, physical therapy, occupational therapy, speech therapy, and medical social services. Their hospice division offers compassionate palliative care for individuals with terminal illnesses, emphasizing pain management, symptom control, and emotional support for both patients and their families. As a home health care organization, Phoenix Home Care and Hospice enables patients to maintain their independence and quality of life while receiving necessary medical attention. The company operates with a patient-centered approach, coordinating care with physicians and healthcare teams to ensure continuity of treatment. Their services are particularly valuable for elderly patients, those recovering from surgery or illness, and individuals with chronic conditions who require ongoing medical supervision. By bringing healthcare services directly to patients' homes, Phoenix Home Care and Hospice reduces hospital readmissions and supports the healthcare system's shift toward value-based care models.