Front Desk Receptionist
ALLIANCE CLINICAL LLC
Summary
The Front Desk Receptionist is responsible for managing and organizing front-desk patient check-ins for initial and follow-up research visits. This position requires a patient-facing professional who represents the site location as well as the company as a whole. This role also supports clinical research operations by assisting with participant flow, maintaining study visit schedules, and ensuring a professional and welcoming environment for research participants, sponsors, and site visitors.
Job description
Essential Duties and Responsibilities
- Greet patients.
- Answer questions regarding site location, services, programs, fees, payments, and registration.
- Schedule patient appointments.
- Verify participant identification and ensure completion of required sign-in documentation.
- Notify research staff of participant arrivals and assist with visit flow coordination.
- Maintain an organized reception area and ensure a professional research environment.
- Assist with visitor logs, sponsor/monitor sign-in, and vendor check-in processes.
- Support site administrative tasks, including filing, scanning, and document management.
- Coordinate with clinical research coordinators, investigators, and site leadership to support daily operations.
- Perform clerical work.
- Disseminate information to research staff.
- Coordinate the daily administration of doctors, staff, visitors, and patients at the research site.
- Answer phones and respond to in-person patient inquiries.
- Perform other duties as assigned.
Qualifications
- High school diploma or GED required.
- Strong administrative, organizational, and planning skills required.
- Basic proficiency in Microsoft Office required.
- Must have strong attention to detail.
- Knowledge of medical terminology preferred.
- Bilingual preferred.
- Excellent customer service skills.
- A proven ability to multitask in a rapidly changing environment.
Certificates, Licenses, and Registrations
Medical Assistant Certification preferred.
Requirements
- High school diploma or GED required
- Strong administrative, organizational, and planning skills required
- Basic proficiency in Microsoft Office required
- Must have strong attention to detail
- Excellent customer service skills
- A proven ability to multitask in a rapidly changing environment
- Knowledge of medical terminology preferred
- Bilingual preferred
- Medical Assistant Certification preferred
Company overview
ALLIANCE CLINICAL LLC is a clinical research organization that specializes in managing medical practices and conducting clinical trials. The company operates at the intersection of healthcare delivery and clinical research, providing comprehensive services to support medical professionals and research initiatives. As a limited liability company, ALLIANCE CLINICAL focuses on creating collaborative networks between healthcare providers, researchers, and pharmaceutical companies to facilitate efficient clinical trial execution. The organization likely offers services including patient recruitment, clinical site management, regulatory compliance support, and data collection for medical research studies. By bridging the gap between clinical practice and research, ALLIANCE CLINICAL LLC plays a crucial role in advancing medical knowledge and improving patient care through evidence-based medicine. Their work contributes to the development of new treatments and therapies while maintaining high standards of patient safety and ethical research practices.