Front Desk Receptionist - Downtown Spokane
Mindful Support Services
Summary
This role is responsible for providing great customer service by completing the day-to-day administrative tasks that keep business running smoothly. Motivated and talented employees will be provided leadership training and advancement opportunities.
Job description
Primary Responsibilities
- Providing excellent customer service over the phone, in person, and via email
- Creating a warm and welcoming atmosphere for clients
- Managing the front desk by helping clients prepare for their visits
- Scheduling client appointments
- Supporting mental health providers with administrative requests
- Client insurance benefits verification
What You'll Need to Be Successful
- Strong work ethic and ownership of your role
- Willingness to work through difficult interactions in mental health office setting
- Ability to multi-task and prioritize
- Professional written and verbal communication with clients and providers
- Motivation to receive feedback and continually grow
- Flexibility for full time hours during the time we are open (Monday-Friday 7am-8pm; Saturday 8am-4pm)
Requirements
- Strong work ethic and ownership of your role
- Willingness to work through difficult interactions in mental health office setting
- Ability to multi-task and prioritize
- Professional written and verbal communication with clients and providers
- Motivation to receive feedback and continually grow
- Flexibility for full time hours during business hours
- Background check required
Benefits
- Health, Dental & Vision Insurance
- 15 PTO Days
- 6 Paid Holidays
- 401(k) Matching
- Life Insurance
- Professional Development Training
Company overview
Mindful Support Services is a specialized organization operating in the mental health care sector, providing essential support services to mental health professionals and practices. The company focuses on delivering comprehensive administrative and operational support to therapists, counselors, and mental health practitioners, enabling them to concentrate on client care rather than business management tasks. Their services typically include billing and insurance processing, scheduling coordination, client intake management, and practice administration support. By offering these critical backend services, Mindful Support Services helps mental health professionals streamline their operations, improve practice efficiency, and enhance overall service delivery to patients. The company plays a vital role in the mental health ecosystem by supporting practitioners in managing the complex administrative aspects of mental health care delivery, ultimately contributing to better patient access and care quality in the mental health services industry.