Front Desk Receptionist
Genesis Orthopedics & Sports Medicine
Summary
Genesis Orthopedics & Sports Medicine is seeking a dynamic, detail-oriented, and reliable Front Desk Receptionist to join our clinical team. This on-site role is essential to delivering a seamless and welcoming patient experience.
Job description
Position Summary
Genesis Orthopedics & Sports Medicine is seeking a dynamic, detail-oriented, and reliable Front Desk Receptionist to join our clinical team. This on-site role is essential to delivering a seamless and welcoming patient experience.
Key Responsibilities
- Greet and assist patients in alignment with our Mission and Values.
- Perform patient check-in/check-out, ensuring prior authorizations, accurate guarantor information, and all required paperwork are completed.
- Verify insurance coverage and collect co-pays, self-pay balances, and other billing-related payments.
- Schedule, confirm, and follow up on appointments and visits.
- Maintain accurate patient records and documentation.
- Collaborate with on-site clinical teams and off-site support staff.
- Keep the front desk area clean, organized, and patient-ready.
- Assist clinical staff with administrative tasks as needed.
Schedule
- Part-time, 2-3 days a week
- Primary location: Joliet and Aurora, IL, United States (with potential temporary assignments to other locations as needed).
Qualifications
Education:
- High school diploma or equivalent (required)
- Associate degree or relevant training (preferred)
Experience:
- Minimum 2 years in a medical front desk or customer service role (medical office experience required).
- Insurance verification experience (required).
- Epic EHR experience (preferred).
- Orthopedic front desk experience (preferred).
Skills & Abilities:
- Fluent in English (required) and Spanish (required for patient interaction).
- Excellent verbal and written communication skills.
- Strong organizational skills with attention to detail.
- Ability to multitask and remain composed in a busy environment.
- Proficiency in scheduling systems and basic computer applications.
Requirements
- High school diploma or equivalent
- Minimum 2 years in a medical front desk or customer service role
- Medical office experience
- Insurance verification experience
- Fluent in English
- Fluent in Spanish for patient interaction
- Excellent verbal and written communication skills
- Strong organizational skills with attention to detail
- Ability to multitask and remain composed in a busy environment
- Proficiency in scheduling systems and basic computer applications
Company overview
Genesis Orthopedics & Sports Medicine is a leading independent orthopedic practice serving the Chicago metropolitan area since 2000. As one of the largest and most trusted orthopedic providers in the region, the organization operates 16 convenient locations across Chicagoland, from Chicago's West Side neighborhoods to suburban communities. The practice specializes in comprehensive orthopedic care, including knee and hip replacement surgery, ACL reconstruction, rotator cuff repair, fracture care, sports medicine, and physical therapy rehabilitation. Genesis is distinguished by its commitment to making high-quality orthopedic care accessible to all patients, regardless of insurance status, accepting Medicaid, Medicare, and all major insurance plans while offering affordable cash-pay options for uninsured individuals. The practice employs board-certified orthopedic surgeons and sports medicine physicians who utilize advanced technologies and evidence-based practices to treat a wide range of musculoskeletal conditions. Recognized by Inc. Magazine as one of the fastest-growing companies in the United States, Genesis has treated over 40,000 patients and maintains a 90%+ five-star review rating, demonstrating its dedication to patient-centered care and clinical excellence.