Front Desk Receptionist
US Foot & Ankle Specialists
Summary
US Foot & Ankle Specialists is looking for a friendly, dependable Medical Front Desk Receptionist to join our team. As the first point of contact for our patients, you'll play an important role in creating a positive patient experience while supporting the day-to-day operations of the medical office.
Job description
Essential Functions/Responsibilities
- Greet patients upon arrival and address questions and concerns
- Answer incoming calls, provide information, transfer calls, and take messages as needed
- Schedule appointments and manage multiple provider calendars
- Register new patients and update existing patient demographics and financial information
- Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff
- Maintain and update patient records through data entry, faxing, and scanning
- Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC items
- Review and update accounts receivable/payable changes since prior visits
- Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordingly
- Monitor office supply inventory, place orders, and coordinate equipment maintenance and service
- Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments
- Prepare and process daily reports, deposit slips, and upload financial records to shared files
- Review billing claims and denials; gather required information from providers or patients to resolve issues
- Support additional office tasks and projects as needed
Required Skills and Experience
- High School Diploma or GED equivalent
- 2+ years of administrative support experience in a medical environment preferred
- Knowledge of health insurance processes, including pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9/ICD-10 coding preferred
- Excellent customer service and interpersonal skills
- Strong communication, multi-tasking, and problem-solving skills
- Ability to thrive in a fast-paced and demanding work environment
- Strong attention to detail and a commitment to achieving high levels of patient satisfaction
- Ability to maintain confidentiality and uphold HIPAA compliance at all times
- Sound judgment and discretion in handling sensitive information
- Team-oriented mindset, flexibility, and a willingness to learn
- Ability to travel between local office locations, as needed
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems
Requirements
- High School Diploma or GED equivalent
- 2+ years of administrative support experience in a medical environment preferred
- Knowledge of health insurance processes, including pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9/ICD-10 coding preferred
- Excellent customer service and interpersonal skills
- Strong communication, multi-tasking, and problem-solving skills
- Ability to thrive in a fast-paced and demanding work environment
- Strong attention to detail and a commitment to achieving high levels of patient satisfaction
- Ability to maintain confidentiality and uphold HIPAA compliance at all times
- Sound judgment and discretion in handling sensitive information
- Team-oriented mindset, flexibility, and a willingness to learn
- Ability to travel between local office locations, as needed
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems
Benefits
- Health Insurance
- Life Insurance
- Disability Insurance
- 401(k) Matching
- Employee Discount Program
- Paid Time Off
- Paid Holidays
Company overview
US Foot & Ankle Specialists is a specialized healthcare provider focused on comprehensive foot and ankle care, serving patients with various orthopedic and podiatric conditions. The practice likely offers a wide range of services including diagnosis and treatment of foot deformities, sports injuries, diabetic foot care, arthritis management, and surgical interventions for complex foot and ankle disorders. As a specialized medical practice, they probably employ board-certified podiatrists and orthopedic surgeons with expertise in foot and ankle medicine, providing both conservative treatments and advanced surgical solutions. The organization appears to operate within the broader healthcare sector, specifically in the podiatry and orthopedic subspecialty, addressing common conditions such as bunions, hammertoes, plantar fasciitis, ankle sprains, and fractures. Their services likely encompass diagnostic imaging, physical therapy, custom orthotics, and minimally invasive surgical techniques to improve patient mobility and quality of life. The practice's focus on specialized foot and ankle care positions it as an important provider in the musculoskeletal healthcare landscape, addressing both acute injuries and chronic conditions affecting lower extremity function.