Front Office Assistant
Amplifon
Summary
We are seeking a Front Office Associate who is ready to join an organization that combines passion and performance to shape a better world. In this role, you will manage the customer intake process, support clinical operations, and drive store performance through effective schedule management. Reporting to the Area Manager, you will act as a key pillar of our clinic team, helping people rediscover all the emotions of sound.
Job description
Responsibilities
Customer Journey Management
- Support the customer intake process by setting appointment expectations and delivering a quality experience throughout.
- Perform effective schedule management by coordinating, screening, and confirming appointments both in-person and over the phone.
- Drive customer appointments to support store performance by making outbound calls to potential and existing customers.
Store Administration & Operations
- Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins.
- Ensure data accuracy and privacy by maintaining the customer database and remaining compliant with protected healthcare data regulations.
- Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.
Retail Sales & Marketing Support
- Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives.
- Prepare customer appointments and engage in the sale of hearing aid accessories.
Must-Have Qualifications
- Education: High school diploma or equivalent.
- Experience: 2+ years of administrative experience in a professional setting and 2+ years in a direct customer support role.
- Appointment Management: 2+ years of experience with appointment setting and customer database management.
- Communication: Comfortable handling both inbound and outbound calls.
- Technical Skills: Proficiency in Microsoft Office and Windows.
Preferred Qualifications
- Experience working in a healthcare setting is preferred.
- Background in administration, reception, or customer service.
- Motivated to help drive sales goals and contribute to a purpose-driven environment.
Requirements
- High school diploma or equivalent
- 2+ years of administrative experience in a professional setting
- 2+ years in a direct customer support role
- 2+ years of experience with appointment setting and customer database management
- Comfortable handling both inbound and outbound calls
- Proficiency in Microsoft Office and Windows
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Health Savings Account
- Life Insurance
- Family Hearing Aid Benefits
- Paid Time Off
- Paid Holidays
- Volunteer Time Off
- Parental Leave
- Wellness Hub
- Employee Assistance Program
- Continuous Training
Company overview
Amplifon is a global leader in hearing care services and hearing aid retail, operating as the world's largest hearing care retailer. Founded in 1950 and headquartered in Milan, Italy, the company has established a significant international presence across more than 25 countries worldwide. Amplifon specializes in providing comprehensive hearing healthcare solutions through a network of physical retail stores, clinics, and online platforms. The company offers a wide range of hearing aid products from major manufacturers, along with professional hearing assessments, fitting services, and ongoing aftercare support. Amplifon's business model focuses on delivering personalized hearing solutions through trained audiologists and hearing care professionals, serving millions of customers globally. The company has grown through strategic acquisitions and organic expansion, maintaining a strong market position in Europe, North America, and Asia-Pacific regions. Amplifon emphasizes innovation in hearing technology and digital solutions while maintaining a customer-centric approach to hearing healthcare delivery.