Front Office Assistant
Amplifon
Summary
Manage the customer intake process, support clinical operations, and drive store performance through effective schedule management. Report to the Area Manager and act as a key pillar of the clinic team.
Job description
Customer Journey Management
- Support the customer intake process by setting appointment expectations and delivering a quality experience throughout.
- Perform effective schedule management by coordinating, screening, and confirming appointments both in-person and over the phone.
- Drive customer appointments to support store performance by making outbound calls to potential and existing customers.
Store Administration & Operations
- Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins.
- Ensure data accuracy and privacy by maintaining the customer database and remaining compliant with protected healthcare data regulations.
- Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.
Retail Sales & Marketing Support
- Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives.
- Prepare customer appointments and engage in the sale of hearing aid accessories.
Requirements
- High school diploma or equivalent
- 2+ years of administrative experience in a professional setting
- 2+ years in a direct customer support role
- 2+ years of experience with appointment setting and customer database management
- Comfortable handling both inbound and outbound calls
- Proficiency in Microsoft Office and Windows
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Health Savings Account
- Life Insurance
- Family Hearing Aid Benefits
- Paid Time Off
- Paid Holidays
- Volunteer Time Off
- Parental Leave
- Wellness Hub
- Employee Assistance Program
- Continuous Training
Company overview
Amplifon is a global leader in hearing care services and hearing aid retail, operating as the world's largest hearing care retailer. Founded in 1950 and headquartered in Milan, Italy, the company has established a significant international presence across more than 25 countries worldwide. Amplifon specializes in providing comprehensive hearing healthcare solutions through a network of physical retail stores, clinics, and online platforms. The company offers a wide range of hearing aid products from major manufacturers, along with professional hearing assessments, fitting services, and ongoing aftercare support. Amplifon's business model focuses on delivering personalized hearing solutions through trained audiologists and hearing care professionals, serving millions of customers globally. The company has grown through strategic acquisitions and organic expansion, maintaining a strong market position in Europe, North America, and Asia-Pacific regions. Amplifon emphasizes innovation in hearing technology and digital solutions while maintaining a customer-centric approach to hearing healthcare delivery.