Front Office Assistant - Erie, PA
Crossroads Treatment Centers
Summary
The primary location for this position includes Erie, PA. Travel may also be requested to Bradford, Warren, and Meadville.
Job description
Day in the Life of a Front Office Assistant
- Responsible for providing excellent customer service checking in patients, receiving payments, and assisting in daily operations.
- Maintain friendly, professional attitude towards patients, offer a "white glove" experience.
- Provide an exceptional experience by guiding new patients through their intake process.
- Collect urine and saliva samples for patient drug screens as needed
- Maintains daily financial records and reports
- Coordinates with medical and clinical staff to coordinate intakes
- Provides clerical and logistical support
- Oversees patient accounts and financial responsibilities
Education and Experience requirements
- At minimum, High School Diploma or GED required.
- Customer Service experience in a fast paced environment preferred.
- Experience in healthcare, addiction medicine, office administration preferred.
- Lived Addiction experience is a plus.
Hours, Schedule, and Travel (if applicable)
The primary location for this position includes Erie, PA. Travel may also be requested to Bradford, Warren, and Meadville.
Candidates must have a flexible work schedule including some weekends.
- Saturday 8:00 AM - 4:30 PM
- Sunday 7:00 AM - 1:30 PM
- Monday 7:00 AM - 2:30 PM
- Tuesday 7:30 AM - 3:00 PM
- Wednesday 7:30 AM - 3:00 PM
- Thursday 8:00 AM - 5:30 PM
- Friday 7:00 AM to 1:00 PM
Requirements
- At minimum, High School Diploma or GED required.
- Customer Service experience in a fast paced environment preferred.
- Experience in healthcare, addiction medicine, office administration preferred.
- Lived Addiction experience is a plus.
- Candidates must have a flexible work schedule including some weekends.
Benefits
- Medical, Dental & Vision
- PTO
- 401(k) Matching
- Continuing Education Allowance
- Life Insurance
- Short/Long Term Disability
- Paid Maternity/Paternity Leave
- Mental Health Day
- Calm Subscription
- Mileage Reimbursement
Company overview
Crossroads Treatment Centers is a leading national provider of comprehensive, evidence-based care for individuals affected by substance use disorders (SUDs). Founded in 2005 by psychiatrist Dr. Rupert McCormac, the organization has grown from a single vision into a nationwide network operating over 100 treatment centers across nine states including Georgia, Kentucky, New Jersey, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia. The company employs a multidisciplinary team of doctors, nurse practitioners, counselors, and healthcare professionals dedicated to combating the substance use epidemic affecting millions of Americans. Crossroads specializes in medication-assisted treatment (MAT) using FDA-approved medications like Suboxone, Methadone, and Buprenorphine, combined with behavioral health therapies, counseling, and peer support services. Their patient-centered approach emphasizes accessibility, convenience, and compassion, offering 24/7/365 support through their Patient Access Center and innovative Instant Intake® service. With a focus on health equity and removing barriers to care, Crossroads has established itself as a transformative force in addiction treatment, recently celebrating 20 years of service and being recognized as a USA Today Top Workplace for 2025.