Front Office Assistant - Philadelphia (West Tabor Rd., N. Broad St., Northeast Philadelphia), PA
Crossroads Treatment Centers
Summary
It is expected that Front Office Assistants have flexibility to support on weekends and evenings. Expected hours for this role are 37-40 hours per week.
Job description
Day in the Life of a Front Office Assistant
- Responsible for providing excellent customer service checking in patients, receiving payments, and assisting in daily operations.
- Maintain friendly, professional attitude towards patients, offer a “white glove” experience.
- Provide an exceptional experience by guiding new patients through their intake process.
- Collect urine and saliva samples for patient drug screens as needed
- Maintains daily financial records and reports
- Coordinates with medical and clinical staff to coordinate intakes
- Provides clerical and logistical support
- Oversees patient accounts and financial responsibilities
Education and Experience requirements
- At minimum, High School Diploma or GED required.
- Customer Service experience in a fast paced environment preferred.
- Experience in healthcare, addiction medicine, office administration preferred.
- Lived Addiction experience is a plus.
Hours, Schedule, and Travel (if applicable)
It is expected that Front Office Assistants have flexibility to support on weekends and evenings. Expected hours for this role are 37-40 hours per week.
Travel to North Broad Street, West Tabor Road, and Frankford Ave. is required.
- Monday - Northeast Philadelphia, 7:30 AM - 3:00 PM
- Tuesday - West Tabor RD, 9:00 AM - 8:00 PM
- Wednesday - North Broad Street, 8:00 AM - 2:00 PM
- Thursday - North Broad Street 9:00 AM to 2:00 PM
- Friday - North Broad Street 10:00 AM to 3:00 PM
Requirements
- At minimum, High School Diploma or GED required.
- Customer Service experience in a fast paced environment preferred.
- Experience in healthcare, addiction medicine, office administration preferred.
- Lived Addiction experience is a plus.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- PTO
- 401(k) Matching
- Continuing Education Allowance
- Life Insurance
- Short Term Disability
- Long Term Disability
- Paid Maternity Leave
- Paid Paternity Leave
- Mental Health Day
- Calm Subscription
Company overview
Crossroads Treatment Centers is a leading national provider of comprehensive, evidence-based care for individuals affected by substance use disorders (SUDs). Founded in 2005 by psychiatrist Dr. Rupert McCormac, the organization has grown from a single vision into a nationwide network operating over 100 treatment centers across nine states including Georgia, Kentucky, New Jersey, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia. The company employs a multidisciplinary team of doctors, nurse practitioners, counselors, and healthcare professionals dedicated to combating the substance use epidemic affecting millions of Americans. Crossroads specializes in medication-assisted treatment (MAT) using FDA-approved medications like Suboxone, Methadone, and Buprenorphine, combined with behavioral health therapies, counseling, and peer support services. Their patient-centered approach emphasizes accessibility, convenience, and compassion, offering 24/7/365 support through their Patient Access Center and innovative Instant Intake® service. With a focus on health equity and removing barriers to care, Crossroads has established itself as a transformative force in addiction treatment, recently celebrating 20 years of service and being recognized as a USA Today Top Workplace for 2025.