Front Office Representative II

Summary

The Front Office Representative II works with the Office Manager and/or Assistant Supervisor to maximize front office efficiency and perform various procedures associated with routine patient encounters; works closely with Office Manager and other members of the front office team to trouble-shoot and resolve problems, maintains positive relationships with patients, family members, visitors, and fellow employees.

Job description

Requirements

• High school diploma or equivalent
• Knowledge of medical terminology
• Knowledge of insurance and HMO procedures
• Knowledge of ICD-9 CM and CPT coding
• Minimum 2 years front office and medical billing experience in a lead position (preferred)
• Computer keyboard and 10-key touch typing
• Practice management systems
• Microsoft Office
• Electronic health record systems
• Telephone management
• Organizational skills
• Problem solving
• Communication skills

Company overview

PIH Health is a comprehensive healthcare system serving communities in Southern California, primarily in Los Angeles County. As a not-for-profit healthcare organization, PIH Health operates multiple hospitals, outpatient clinics, and medical offices to provide integrated medical services to diverse populations. The system offers a wide range of healthcare services including emergency care, primary care, specialty medicine, surgical services, women's health, and behavioral health. PIH Health is known for its commitment to quality patient care, community health initiatives, and innovative medical programs. The organization focuses on delivering accessible, high-quality healthcare while addressing the specific needs of the communities it serves through various outreach programs and partnerships. With a patient-centered approach, PIH Health emphasizes preventive care, chronic disease management, and comprehensive treatment options across its network of facilities.