Front Office Specialist - Training Provided!
EyeCare Partners
Summary
A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients. Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities.
Job description
Summary
A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients. Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities.
Essential Duties and Responsibilities
- Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
- Provide exceptional customer service during every patient encounter (in person or via phone).
- Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
- Answer phones (both external and internal); assure prompt, courteous service at all times.
- Practice urgency at all times with consideration to the patient's time, as well as doctor's time and schedule.
- Double check insurance authorizations to ensure completion and build accurate flow sheets.
- Check out patients and collect correct payments according to procedures.
- Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
- Complete daily reconciliations / close day / countdown cash drawer.
- Comply with all company policies and procedures, including HIPAA.
- General office duties and cleaning to be assigned by the manager.
Qualifications
- Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
- Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience.
- Favorable result on background check as required by state.
- Must be able to provide proof of identity and right to work in the United States.
Education and/or Experience
High school diploma or GED required.
Systems and Technology
Proficient in Microsoft Excel, Word, PowerPoint, Outlook.
Requirements
- High school diploma or GED required
- Minimum of 1 year in a position interacting with customers/patients or equivalent combination of education and experience
- Proficient in Microsoft Excel, Word, PowerPoint, Outlook
- Favorable result on background check as required by state
- Must be able to provide proof of identity and right to work in the United States
- Previous medical office experience preferred
- Previous ophthalmic experience strongly preferred
Company overview
EyeCare Partners is one of the largest integrated eye care providers in the United States, operating a comprehensive network of ophthalmology and optometry practices across multiple states. The company specializes in delivering comprehensive eye care services through a vertically integrated model that includes medical eye care, surgical services, optical retail, and vision correction solutions. EyeCare Partners brings together leading eye care professionals and practices under a unified platform to enhance patient access to high-quality eye care while maintaining clinical autonomy for its providers. The organization focuses on advancing eye health through innovative treatment approaches, state-of-the-art technology, and collaborative care models. By combining clinical excellence with operational efficiency, EyeCare Partners aims to improve patient outcomes while supporting the growth and development of eye care professionals within its network. The company serves a diverse patient population with a full spectrum of eye care needs, from routine vision exams to complex surgical procedures.