FSP Associate Manager Clinical Operations
Thermo Fisher Scientific
Summary
The Associate Manager Clinical Operations oversees the daily line management responsibilities of the assigned team. This role serves as a positive leadership and professional role model for respective staff, which may include CAS, CS, CRAs, RSMs, PAs (if applicable), and other clinical operations-focused personnel. The Associate Manager Clinical Operations provides direct coaching and development support to operational teams and is ultimately responsible for effective resourcing, alignment, training, and ongoing professional and technical development for staff. The role involves collaboration with clinical operations senior management and executive staff on strategic planning and business development. The primary focus is on the line and performance management of team members assigned to any monitoring modality and/or environment (e.g., FSO, FSP, Government). The Associate Manager Clinical Operations acts as the point of escalation regarding performance concerns and training needs to ensure adherence to the company's SOPs and WPDs. Additionally, the Associate Manager Clinical Operations works in collaboration with the leadership team to address resourcing needs.
Job description
What You'll Do
- Manage and conduct induction/orientation programs for all new employees, ensuring their smooth assimilation into the company.
- Ensure all staff CVs, training records, position profiles and experience profiles are complete and up-to-date.
- Support allocation activities per the local resourcing process. Support activities of project leads/functional leads to optimizing the operational running of projects.
- Escalate appropriately any issues which may impact project deliverables.
- Deliver training on Working Practice Documents (WPDs) and Standard Operating Procedures (SOPs), local requirements and any other subjects that impact clinical operations. Identify training gaps and ensure that training requirements are met.
- May contribute to development of training programs, where appropriate.
- Participate in process improvement/development initiatives.
- Ensure understanding and facilitation of the risk based monitoring approach.
- Alert management to quality issues, requests QA audits as appropriate, and support direct reports and project team in providing audit responses as required.
- Manage and review systems (e.g. CTMS, Preclarus, Clarity) to evaluate employee and project metrics, KPIs and general project status.
- Evaluate work of staff, including conducting PAVs (either remote or on-site) to thoroughly evaluate the employee monitoring skills and project conduction when applicable.
- Manage staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approve courses of action on salary administration, hiring, corrective action, and terminations. Review and approve time records, expense reports, requests for leave, and overtime.
Education & Experience Requirements
- Bachelor's degree or equivalent and relevant formal academic / vocational qualification
- Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 5 years).
- 1+ year of leadership responsibility
Knowledge, Skills, Abilities
- Manages and conducts induction/orientation programs for all new employees, ensuring their smooth assimilation into the company.
- Ensures all staff CVs, training records, position profiles and experience profiles are complete and up-to-date.
- Supports allocation activities per the local resourcing process. Supports activities of project leads/functional leads to optimize the operational running of projects. Escalates appropriately any issues which may impact project deliverables.
- Delivers training on Working Practice Documents (WPDs) and Standard Operating Procedures (SOPs), local requirements and any other subjects that impact clinical operations. Identifies training gaps and ensures that training requirements are met. May contribute to development of training programs, where appropriate.
- Participates in process improvement/development initiatives.
- Ensures understanding and facilitation of the risk based monitoring approach.
- Alerts management to quality issues, requests QA audits as appropriate, and supports direct reports and project team in providing audit responses as required.
- Manages and reviews systems (e.g. CTMS, Preclarus, Clarity) to evaluate employee and project metrics, KPIs and general project status.
- Evaluates work of staff, including conducting PAVs (either remote or on-site) to thoroughly evaluate the employee monitoring skills and project conduction when applicable.
- Manages staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approves courses of action on salary administration, hiring, corrective action, and terminations. Reviews and approves time records, expense reports, requests for leave, and overtime.
Working Conditions and Environment
- Work is performed in an office environment with exposure to electrical office equipment.
- Frequently drives to site locations and frequently travels both domestic and international.
Requirements
- Bachelor's degree or equivalent and relevant formal academic / vocational qualification
- Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 5 years)
- 1+ year of leadership responsibility
- Ability to manage staff including interviewing, selection, professional development, goal setting, performance management, coaching and mentoring
- Ability to deliver training on WPDs and SOPs
- Ability to support resourcing and project delivery
- Ability to maintain quality and compliance with SOPs and WPDs
Company overview
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. The company's mission is to enable customers to make the world healthier, cleaner, and safer. With over 100,000 employees globally, Thermo Fisher provides an unrivaled combination of innovative technologies, purchasing convenience, and pharmaceutical services through its industry-leading brands including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. The company serves customers across healthcare, life sciences, applied markets, and pharmaceutical sectors, offering solutions that accelerate research, solve complex analytical challenges, improve patient diagnostics, and increase laboratory productivity. Headquartered in Waltham, Massachusetts, Thermo Fisher operates globally, delivering critical scientific products, services, and workflow solutions that support researchers, organizations, and companies in addressing some of the world's most pressing issues.