Full-time Patient Appointment Technician
LifeView Group
Summary
The Patient Appointing Technician (PAT) shall schedule appointments in the Composite Health Care System (CHCS)/Armed Forces Longitudinal Technology Application (AHLTA) for primary, specialty and subspecialty medical care.
Job description
The PAT shall perform the appointment process to include scheduling, rescheduling, and/or cancelling appointments as needed, including appointments for consult/referral specialty care in a Medical Treatment Facility (MTF), a civilian facility, via telephone or secure messaging.
PAT responsibilities also include facilitating the recapture of MTF direct care capabilities, tracking the referral to closure, and returning all results of treatment to a clear, legible, Health Insurance Portability and Accountability Act (HIPAA) compliant report of the patient’s medical record (CLR).
Role Requirements
Experience Requirement:
- Must have experience in a customer service-related industry. Training and experience in medical office scheduling preferred.
- Experience with computers and keyboarding skills (or alternate technology that facilitates computer keyboarding/data input).
Additional Requirements:
- Knowledge of Microsoft Office products desired (Word, Excel, PowerPoint).
- Strong attention to detail and organizational skills.
- Must be able to obtain and maintain a position of public trust vetting.
- Must be able to pass a government security investigation and must meet eligibility requirements.
- U.S. Citizenship (required per government contract).
Requirements
- Must have experience in a customer service-related industry
- Training and experience in medical office scheduling preferred
- Experience with computers and keyboarding skills
- Knowledge of Microsoft Office products desired (Word, Excel, PowerPoint)
- Strong attention to detail and organizational skills
- Must be able to obtain and maintain a position of public trust vetting
- Must be able to pass a government security investigation and must meet eligibility requirements
- U.S. Citizenship (required per government contract)
Benefits
- Medical, Dental & Vision
- Accident insurance
- Hospital indemnity
- Critical illness insurance
- Paid Time Off
Company overview
LifeView Group is a specialized mental health care organization dedicated to providing comprehensive behavioral health services. The company focuses on delivering evidence-based treatment programs for individuals struggling with various mental health conditions, including depression, anxiety, trauma-related disorders, and substance abuse issues. LifeView Group operates with a patient-centered approach, emphasizing personalized care plans that integrate therapeutic interventions, counseling services, and support systems. The organization likely maintains a network of mental health professionals, including licensed therapists, psychologists, and psychiatric specialists who collaborate to offer holistic treatment solutions. LifeView Group's services may encompass outpatient counseling, intensive outpatient programs, telehealth options, and community-based support initiatives designed to improve mental wellness and quality of life for diverse patient populations. The company operates within the broader healthcare ecosystem, addressing the growing need for accessible and effective mental health services in contemporary society.