Functional Process Leader, GBS - Financial Planing & Analysis (FP&A)

Job Overview

This role owns global service delivery performance for Financial Planning & Analysis (FP&A) processes within Global Business Services (GBS), ensuring high-quality, accurate, and efficient execution across outsourced and retained operations. The Functional Process Lead is accountable for operational delivery, vendor performance, and stakeholder alignment for FP&A activities, ensuring execution aligns with global process standards established by the Corporate Finance Global Process Lead (GPL), while meeting function-specific planning, reporting, and analytical requirements. The role serves as the primary interface between Corporate Finance leadership, outsourced delivery partners, and GBS teams for FP&A service delivery. Reports to the Corporate Finance Global Process Lead and is responsible for global execution and service delivery performance for FP&A processes, operating within the strategic framework defined by the Corporate Finance Global Process Lead.

Key Responsibilities

• Serve as the primary global interface between Corporate Finance stakeholders (CFO, finance leadership, and business unit planning teams), GBS, and outsourced delivery partners, ensuring alignment of service delivery with functional priorities and reporting requirements
• Own end-to-end global service delivery performance for FP&A processes, ensuring consistent, high-quality execution across delivery teams
• Translate functional business requirements into operational delivery plans, aligned with global process standards and governance frameworks defined by the GPL
• Lead daily and weekly operating cadence globally, managing volume, quality, throughput, and delivery performance across outsourced and retained teams
• Own and enforce SLA and KPI performance, including forecast accuracy, budget cycle timeliness, management reporting turnaround, and variance analysis quality; proactively identify risks and escalate issues to the GPL with root cause analysis and corrective action plans
• Own delivery of the planning and reporting calendar, ensuring budget, forecast, and management reporting cycles are executed on time and to the required standard across all geographies
• Act as the primary escalation point for service delivery issues related to FP&A processes, ensuring timely resolution of data quality issues, reporting delays, and analytical exceptions
• Own vendor service delivery outcomes for FP&A, including SLA performance, quality, and accuracy, ensuring outsourced operations meet functional standards
• Support demand forecasting and capacity planning, aligning resources with planning cycle peaks and proactively escalating risks to the GPL
• Maintain structured exception management and escalation frameworks aligned with global governance standards
• Identify opportunities for process improvement, reporting automation, and standardization, and partner with the GPL and Process Excellence teams to prioritize and implement enhancements
• Support transition, stabilization, and post-Day 1 onboarding activities for new scope migrations into GBS or outsourced environments

Specific Knowledge & Skills

• Deep subject matter expertise in FP&A, including strong understanding of budgeting, forecasting, long-range planning, management reporting, variance analysis, and business partnering practices
• Strong understanding of financial reporting requirements and planning cycle management across multiple geographies and business units
• Proven experience managing global or multi-entity service delivery environments with an FP&A or finance reporting focus
• Expertise in KPI and SLA performance management within an FP&A context, including forecast accuracy, budget cycle timeliness, reporting turnaround, and data quality metrics
• Experience managing outsourced or hybrid retained-vendor delivery models within an FP&A or finance function
• Strong stakeholder management skills, with the ability to engage senior functional leaders including CFOs, Finance Directors, and business unit planning leads, and influence outcomes
• Ability to manage complexity across geographies, entities, and planning cycles with varying business unit requirements
• Experience supporting or driving process improvements, including automation of reporting workflows, planning tool implementations, and standardization of FP&A processes
• Strong analytical, organizational, and problem-solving capabilities with high attention to detail
• Excellent communication and interpersonal skills, enabling effective collaboration across business, GBS, and vendor teams

General Skills & Competencies

• Excellent management and leadership skills and ability to attract, retain, motivate, develop and mentor team members for high performance
• Outstanding verbal and written communication skills and ability to resolve disputes effectively
• Outstanding presentation and public speaking skills
• Outstanding independent decision making, analysis and problem-solving skills
• Understand, interpret and act on financial information that contributes to business profitability
• Ability to plan and manage complex and successful projects; understand available resources, develop timeline, budget and assign areas of responsibility
• Lead teams to achieve company goals and solve complex business issues in creative and effective ways
• Outstanding planning and organizational skills and techniques
• Communicate effectively with senior management and key stakeholders
• Strong negotiating skills and ability to effectively manage internal and external relationships
• Ability to influence, build relationships, understand organizational complexities, manage conflict and navigate politics
• Broad and wide-range of professional and managerial skills with a full understanding of industry practices and company policies and procedures
• Ability to lead and develop virtual teams
• Outstanding in multiple technical and business skills

Minimum Work Experience

Typically 10 or more years of increasing responsibility and complexity within FP&A, Financial Reporting, or Corporate Finance functions; 3 or more years an operational leadership or delivery management role. Experience managing third-party outsourced providers in SLA-based environments required.

Preferred Education

Typically a Bachelor's Degree or global equivalent in Finance, Accounting, or a related discipline. Advanced degree or professional certifications (CPA, CFA, CIMA) strongly preferred.

Travel / Physical Demands

Travel typically less than 20%. Office environment. No special physical demands required.