Functional Service Team Executive/Senior Director, Clinical Delivery Capabilities – Exploratory Medicine Pharmacology (EMP)

Service Team Establishment, Governance and Operating Model

• Translate the sourcing strategy, commercial framework, and enterprise governance into a fully operational functional service team, ensuring alignment on scope, service model, and expectations with FSP partners and third-party organizations.
• Own the FSP delivery strategy for EMP and oversee its execution and budget to ensure alignment with EMP development priorities, portfolio demand, and clinical study milestones.
• Partner with EMP leadership and Therapeutic Areas to forecast portfolio demand and plan capacity.
• Establish and lead a functional service team as an extension of the EMP workforce, defining a flexible resourcing model.
• Design and implement a governance framework including scope, roles, decision rights, tiered escalation model, and oversight forums.
• Define the operating model and implementation approach including capacity planning, onboarding, transition plans, and alignment with EMP processes and quality standards.
• Ensure infrastructure is in place including systems access, tools, data and reporting capabilities, contracting and budgeting mechanisms, and collaboration platforms.
• Contribute to key EMP initiatives including acceleration plans and portfolio delivery models.
• Provide leadership for development and implementation of EMP portfolio delivery strategies.
• Proactively identify potential issues and develop contingency plans with a focus on quality and risk mitigation.
• Lead or sponsor cross-functional, enterprise-wide projects to increase productivity and accelerate portfolio delivery.

Clinical Vendor Management and Performance Optimization

• Serve as the point of accountability for delivery of service team outputs to agreed scope, quality, timeline, and budget.
• Lead clinical vendor management for FSP and TPO partners, including portfolio-level relationship management, structured business reviews, and tiered issue escalation and resolution.
• Serve as the single accountable point of contact for each FSP partner across EMP.
• Lead the FSP service team leadership and vendor management community supporting EMP.
• Drive performance optimization by establishing a standardized performance measurement framework comprising KPIs, metrics, and quality indicators.
• Provide regular performance reporting and insight to EMP leadership to inform sourcing decisions, contract and budget discussions, and future resourcing needs.
• Own the technology and data agenda for FSP oversight, including integration of provider data into EMP systems and evaluation of AI-enabled approaches.
• Assess the health of FSP-supported work across the EMP portfolio and evolve the FSP model, resourcing mix, and ways of working.
• Build and sustain strong working relationships with EMP leadership, TAs, and functional partners.
• Represent EMP in LRL-wide forums and governance bodies on external workforce, FSP strategy, and clinical delivery.
• Establish and sustain a strong network with other LRL functions including clinical operations, clinical pharmacology, data sciences, regulatory, quality, and procurement.
• Maintain awareness of regulatory issues and trends relevant to assigned portfolio.

Training, Capability Development and Continuous Improvement

• Define and oversee the training required for service team readiness, including role-specific, systems, process, and regulatory (GCP) requirements.
• Foster a culture of accountability, inclusion, and high performance across a blended workforce of EMP and FSP colleagues.
• Lead the service team and its stakeholders through change and complexity.
• Capture lessons learned and best practices from service team delivery and share them to drive continuous improvement, innovation, and efficiency.
• Coach/mentor department personnel to affect the development and growth of all team members.