Funding Consultant
Tobii Dynavox
Summary
The Funding Consultant is responsible for coordinating the intake, submission, and follow-up of new product, repair, and equipment rental orders. This individual works closely with SLPs, government agencies, and educational institutions to obtain order authorization and thoroughly reviews documents for submission ensuring they meet third party payer criteria.
Job description
Key Responsibilities
- Maintain communication with SLPs on funding cases and instruct SLPs on document preparation and funding policies and regulations
- Work with insurance providers, government agencies, and educational institutions to place new product, repair or rental orders
- Track funding authorization cases ensuring requests are resolved to completion in a timely manner
- Utilize on-line resources and maintain frequent communication with funding agencies to verify eligibility
- Review prior authorization documents against third party payer criteria
- Research previous orders and payment history/DSOs for any repair or new order requests
- Enter and complete orders in the order management system database
- Serve as a client advocate by communicating with clients and family members on funding requests and co-payment requirements, representing client's case with third party insurance providers and troubleshooting any problems to resolution
- Resolve third party denials and provide consultation to finalize difficult funding cases
- Alert supervisor of potential third-party payer challenges
- Perform various other duties as assigned
Minimum Qualifications
- Bachelor Degree, or 2 – 4 years related experience
- Background in the health insurance field preferred
- Oral and written communication skills
- Interpersonal, collaboration, and teaming skills
- Customer service orientation
- Internet navigation skills
- MS Office Word and Outlook
- Able to multitask in a fast-paced environment
Work Environment Requirement
- Able to work at a desk for prolonged periods of time
- Ability to work with interruptions in a fast-paced environment
Requirements
- Bachelor Degree, or 2 – 4 years related experience
- Background in the health insurance field preferred
- Oral and written communication skills
- Interpersonal, collaboration, and teaming skills
- Customer service orientation
- Internet navigation skills
- MS Office Word and Outlook
- Able to multitask in a fast-paced environment
- Must live in Central or Mountain time zones
Company overview
Tobii Dynavox is a leading global provider of assistive communication technology and solutions for individuals with complex communication needs. The company specializes in developing innovative eye-tracking and augmentative and alternative communication (AAC) devices that empower people with disabilities such as ALS, cerebral palsy, Rett syndrome, and other conditions affecting speech and mobility. Their product portfolio includes sophisticated speech-generating devices that utilize advanced eye-tracking technology, allowing users to communicate through eye movements when they cannot use traditional input methods. Tobii Dynavox's solutions combine hardware, software, and comprehensive support services to create personalized communication systems that enhance independence and quality of life. The company is recognized for its commitment to research and development, continuously advancing the field of assistive technology through collaborations with clinicians, researchers, and end-users. Their mission focuses on breaking down communication barriers and enabling meaningful participation in education, work, and social interactions for people with complex communication needs worldwide.