Future Regional Admissions Coordinator (Hospice)
Silverado
Summary
Join Silverado Hospice Coastal Valleys and be part of a nationally recognized team ranked in the top 10 nationwide by Fortune Magazine's Best Workplaces in Aging Services. Since 1997, Silverado has been delivering exceptional care to individuals with neurodegenerative conditions and those facing life-limiting illnesses through our Hospice services.
Job description
We're hiring a Hospice Regional Admissions Coordinator - a detail-oriented and compassionate professional who supports the admissions process for hospice and palliative care patients. This role blends administrative precision, empathy, and coordination to ensure a smooth and dignified transition into care.
What You'll Be Doing
- Manage data entry and maintain accurate admission tracking logs
- Coordinate hospital discharges and general admission processes
- Overcome initial objections to hospice and palliative care services
- Verify insurance and manage authorization processes
- Schedule staff to meet with patients and families in a timely manner
- Ensure intake documentation is completed per policy
- Participate in team meetings and collaborate with interdisciplinary staff
- Communicate empathetically with patients, families, and associates
- Remain calm and level-headed in emergencies and emotionally intense situations
- Perform other duties as assigned
Qualifications
- High school diploma required; college coursework in business administration preferred
- Minimum 1 year of experience in customer service or inside sales
- Prior hospice or palliative care experience strongly preferred
- Typing speed of 50 WPM and proficiency in Excel, Word, and basic computer tasks
- Valid driver's license, clean driving record, and current auto insurance required
- Reliable transportation and willingness to travel
- May be required to work outside regular hours based on patient needs
Requirements
- High school diploma required
- College coursework in business administration preferred
- Minimum 1 year of experience in customer service or inside sales
- Prior hospice or palliative care experience strongly preferred
- Typing speed of 50 WPM
- Proficiency in Excel, Word, and basic computer tasks
- Valid driver's license
- Clean driving record
- Current auto insurance
- Reliable transportation and willingness to travel
Benefits
- 401(k) Matching
- Medical, Dental & Vision
- Flexible Spending Account
- Paid Time Off
- Tuition Reimbursement
- Professional Development Assistance
- Referral Program
- Pet Insurance
- Auto & Home Insurance
- Discount Programs
Company overview
Silverado is a leading senior living company specializing exclusively in memory care and hospice services for individuals with Alzheimer's, Parkinson's, and other memory-impairing diseases. Founded in 1996 and headquartered in Irvine, California, Silverado operates 28 memory care communities across 10 states, providing the full continuum of care from early onset through end-of-life services. The company's innovative approach combines intensive clinical care with a home-like residential environment, featuring 24/7 licensed nursing staff, physician medical directors, and specialized dementia care programs. Silverado is recognized as an industry leader in memory care innovation, with partnerships with major research universities including UCLA, UCSD, Stanford, and Baylor University. The company's unique "normalization" philosophy focuses on treating residents with dignity and respect while maintaining their independence and quality of life. Silverado also operates home care offices and hospice services, offering comprehensive support for families navigating memory loss challenges.