FWS Athletic Ticket Office Student Assistant (Student Wage)
University of Virginia
Summary
The University of Virginia is a highly competitive Division I program committed to academic and athletic excellence. The Department of Athletics at the University of Virginia is now accepting applications for the position of Student Ticketing Assistant (Student Wage) to support the Athletics Ticket Office.
Job description
The Student Ticketing Assistant will provide assistance to the Athletics Ticket Office with various tasks in-office and on gameday related to ticket sales, customer service, and gameday needs. The Student Ticketing Assistant will help ensure a seamless and enjoyable fan experience for those attending ticketed university events. The day-to-day schedule can be set according to the student’s class schedule; a minimum of 10 – 20 hours a week is preferred. The Student Ticketing Assistant will abide and adhere to the highest confidentiality standards, as well as all NCAA, ACC, and University rules and regulations.
Roles/Responsibilities
Ticket Office
- Provide excellent customer service to patrons in person, on the phone, via email, etc.
- Process phone and window sales during business hours.
- Stay informed and up-to-date on all policy and events.
- Provide administrative support/run errands, as needed.
- Assist with the printing and organization of paper tickets.
Football and Basketball Gameday
- Availability for pregame assistance for all Football games, select Basketball games.
- Assist with crowd control, ticket seller support, and general gameday operations.
- Assist with the scanning of digital and paper tickets.
- Assist with the management of the designated student entrances.
- Provide administrative support/run errands, as needed.
Requirements
- Excellent customer service skills and professional work habits.
- Ability to work independently and take initiative.
- Excellent oral and written communication skills.
- Dependable and responsible.
- Organized and able to multi-task.
- Experience with Microsoft Office Suite (Word, Excel, Outlook)
- Ability to maintain confidentiality.
- Some office experience is preferred.
Expectations
- 10-20 hours per week between the hours of 8am – 5pm Monday – Friday and Gamedays (hours can be adjusted to fit school schedule, as needed)
- Dress Code: Business casual (Khakis, polos, etc.)
Minimum Requirements
Resume required. Cover Letter optional. Education: Current undergrad UVA student. Federal work-study eligibility is required. Experience: Previous customer service experience is preferred.
Physical Demands
This is primarily a sedentary job involving extensive use of desktop computers. The job does require standing for long periods of time on gamedays.
Requirements
- Current undergraduate student at the University of Virginia
- Federal work-study eligibility required
- Excellent customer service skills and professional work habits
- Ability to work independently and take initiative
- Excellent oral and written communication skills
- Dependable and responsible
- Organized and able to multi-task
- Experience with Microsoft Office Suite (Word, Excel, Outlook)
- Ability to maintain confidentiality
- Some office experience is preferred
- Previous customer service experience is preferred
Company overview
The University of Virginia (UVA) is a prestigious public research university founded in 1819 by Thomas Jefferson. As a leading academic institution, UVA operates a comprehensive health system and medical center that serves as a major healthcare provider for central Virginia. The university's academic medical center includes the UVA Health System, which encompasses a 700-bed hospital, outpatient clinics, and specialized care facilities. UVA is renowned for its medical research programs, particularly in areas such as cancer research, neuroscience, cardiovascular medicine, and infectious diseases. The School of Medicine consistently ranks among the top medical schools in the United States and conducts groundbreaking biomedical research through its various institutes and centers. UVA's research enterprise spans basic science, translational research, and clinical trials, with significant contributions to medical advancements and healthcare innovation. The university's academic programs in health sciences include medicine, nursing, and public health, training the next generation of healthcare professionals while advancing medical knowledge through cutting-edge research initiatives.