Gap Closure Program Analyst
Abbott
Summary
This position is within Abbott's Cancer Diagnostics business. As the Gap Closure Program Analyst, you'll have the chance to support the Gap Closure Program Execution team by managing and enhancing programs for payer and health system customers. You'll work with large, complex data sets to validate program inputs, confirm member eligibility and ordering requirements, and coordinate operational readiness across Revenue Cycle, Customer Care, Customer Experience (CX), and the Lab. This role is onsite in Madison, WI.
Job description
What You'll Work On
- Review, validate, and process customer-submitted gap closure program files, including required Cologuard ordering fields, member eligibility, and data quality; partner with Operations Managers or Customer Success Managers to resolve incomplete or inaccurate inputs.
- Use Microsoft Excel, Tableau, Epic, and Data Bricks to analyze data, run reports, oversee address verification, and transform program data into actionable inputs for accurate ordering, communications, and downstream execution.
- Coordinate new bulk orders and operational readiness across internal partners, including Patient and Provider Support, Revenue Cycle, Customer Care, Customer Experience (CX), and the Lab, ensuring teams have the information needed to support patients and providers.
- Execute ad hoc analyses and program requests, proofread program communications for accuracy, and manage multiple priorities independently while adapting to changing business and customer needs.
- Identify and support process improvements within Gap Closure Program Execution, using data and operational insights to improve quality, efficiency, stakeholder alignment, and the customer experience; contribute to a long-term vision and roadmap based on customer and business needs.
Required Qualifications
- Bachelors degree in Business Administration, Finance, or field related to job duties; or High School Degree/General Education Diploma and 4 years of relevant experience as outlined in the essential duties in lieu of Bachelors degree.
- 2+ years of operational or other related experience.
- Expertise in Excel, including use of pivot table function.
- Advanced proficiency in Microsoft Office Suite.
- Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
- Authorization to work in the United States without sponsorship.
Preferred Qualifications
- Prior experience with Exact Science's Gap Closure Program.
- Prior experience with revenue cycle or health insurance reimbursement.
- Prior experience with Tableau.
- Prior experience with Epic software.
- Prior experience with Monday.com.
Requirements
- Bachelors degree in Business Administration, Finance, or field related to job duties; or High School Degree/General Education Diploma and 4 years of relevant experience as outlined in the essential duties in lieu of Bachelors degree.
- 2+ years of operational or other related experience.
- Expertise in Excel, including use of pivot table function.
- Advanced proficiency in Microsoft Office Suite.
- Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
- Authorization to work in the United States without sponsorship.
Benefits
- Career development
- Retirement savings plan
- Health and wellness benefits
Company overview
Abbott Laboratories is a global healthcare leader with a 135-year legacy of innovation, dedicated to helping people live healthier, fuller lives through life-changing technologies and products. Headquartered in Abbott Park, Illinois, the company operates in more than 160 countries with a workforce of approximately 114,000 professionals. Abbott's diversified portfolio spans four core business segments: medical devices, diagnostics, nutrition products, and branded generic pharmaceuticals. The company is particularly renowned for its groundbreaking medical devices including cardiovascular technologies, diabetes management systems like the FreeStyle Libre continuous glucose monitor, neuromodulation devices for chronic pain, and the AVEIR DR dual chamber leadless pacemaker system. In diagnostics, Abbott has been instrumental in developing critical tests, including the first licensed HIV test in 1985 that helped secure blood supply safety. The company's nutrition division produces leading infant formulas like Similac, while its pharmaceutical business provides quality branded generic medicines. Abbott consistently ranks among Fortune's Most Admired Companies and maintains a strong commitment to sustainability and corporate responsibility, making it a trusted partner in advancing global healthcare.