GCM Transformation and Portfolio Office Head

Accountabilities

Enterprise Program Leadership

• Lead the end-to-end planning, governance, and execution of enterprise GCM initiatives, ensuring clear scope, milestones, dependencies, decision points, ownership, and critical path management.
• Establish and maintain integrated program plans across workstreams, enabling senior leadership visibility into progress, risks, resource needs, financial implications, and delivery outcomes.
• Drive disciplined execution through structured governance forums, executive-ready materials, decision tracking, action management, and proactive escalation of issues that may impact scope, timing, cost, quality, or business value.

Strategic Cross-Functional Alignment

• Partner with senior functional leaders, GCC site leadership, Finance, HR, DD&T, Legal, GCM Transition Management, Change Management, and external partners to align priorities, resolve interdependencies, and accelerate decision-making.
• Serve as a trusted advisor to GCM leadership by translating complex program activity into clear insights, trade-offs, recommendations, and executive-level narratives.
• Strengthen ways of working across the GCM portfolio by improving governance routines, operating rhythms, stakeholder communications, planning standards, and portfolio management discipline.

Risk, Financial Discipline & Business Continuity

• Lead portfolio-level risk, issue, dependency, and mitigation management, ensuring risks are surfaced early, assessed consistently, and addressed through actionable plans with clear accountability.
• Oversee financial governance for assigned GCM initiatives, including budget tracking, variance analysis, service delivery implications, and recommendations to support responsible investment and value realization.
• Ensure business continuity considerations are embedded into program planning, transition activities, governance materials, and leadership updates.

Education & Competencies (Technical and Behavioral)

Education

• Bachelor's degree required; advanced degree preferred.
• Relevant professional certification in project, program, portfolio, transformation, or change management preferred.

Experience

• 15+ years of progressive experience leading large-scale enterprise programs, transformations, or operating model implementations, ideally within Global Business Services or Global Capability Center (GBS/GCC) environments.
• Demonstrated experience operating at senior leadership levels, influencing executive stakeholders, facilitating governance forums, and enabling high-quality decisions across functions and geographies.
• Proven ability to lead complex, cross-functional programs with multiple workstreams, interdependencies, external partners, resource constraints, financial implications, and business-critical outcomes.
• Experience developing executive-ready program governance artifacts, including integrated plans, portfolio dashboards, RAID logs, decision records, financial summaries, status reports, action trackers, and leadership materials.
• Will be responsible for all seller management activities, change orders, invoices, po's, etc.

Technical Competencies

• Deep understanding of global operating models, shared services, Global Business Services / Global Capability Centers (GBS/GCC), transition management, and cross-functional service delivery.
• Strong enterprise program, portfolio, and governance capabilities, with the ability to design scalable routines, drive accountability, and manage complex execution across multiple stakeholders.
• Advanced risk, issue, dependency, and business continuity management skills, including mitigation planning, escalation management, and executive-level risk communication.
• Strong financial and business acumen, with the ability to connect program execution to cost, capacity, value delivery, service outcomes, and enterprise priorities.
• Advanced proficiency in Microsoft Office, collaboration platforms, executive reporting, project tracking tools, and portfolio management approaches.

Behavioral Competencies

• Executive presence with the ability to influence, align, and challenge senior stakeholders constructively across a global matrixed environment.
• Strategic thinker with strong execution discipline, sound judgment, and the ability to translate ambiguity into practical plans, decisions, and measurable progress.
• Highly organized and outcome-oriented, with the ability to manage competing priorities, mobilize teams, and maintain momentum in a fast-moving transformation environment.
• Strong communication skills, including the ability to simplify complexity, build compelling executive narratives, and tailor messages for senior, functional, and operational audiences.
• Collaborative leadership style with a bias for action, strong follow-through, and a commitment to accountability, transparency, and continuous improvement.
• Comfortable operating independently in ambiguity while building alignment, resolving conflicts, and enabling teams to deliver sustainable results.

Languages

Fluent in English