Global Business Process Lead

Responsibilities

• Support and drive strategic supply chain transformation initiatives spanning process redesign, system enhancements, digital enablement, data products, AI-related initiatives, and business integration.
• Serve as the business process lead and translator between business and technology teams, helping translate operational needs into clear requirements, priorities, solution designs, and measurable outcomes.
• Partner cross-functionally with stakeholders in Finance, Purchasing, Internal and Contract Manufacturing, and Master Data to identify challenges, dependencies, and opportunities for end-to-end improvement.
• Design future-state processes and harmonized workflows that improve operational performance, visibility, compliance, service levels, and decision quality across the global supply chain.
• Redesign roles and workflows around AI-supported decisions and AI agents, ensuring appropriate governance, accountability, controls, and human oversight.
• Analyze performance gaps and use data-driven insights to recommend practical, scalable, and sustainable process and technology solutions.
• Support business readiness and adoption through stakeholder engagement, change management, communications, training, and user-experience improvements.
• Establish and promote best practices, process standards, and continuous-improvement approaches across global, functional, and local teams.
• Build strong partnerships with internal teams and external stakeholders to coordinate implementation, resolve cross-functional issues, and sustain new capabilities.
• Ensure plans, processes, controls, and outcomes align with applicable global, functional, and local regulations, government expectations, and established governance processes.

Qualifications

• Bachelor level degree is required, in preferred fields such as Operations, Supply Chain, Business Management, or another related field.
• A minimum of 8 years of relevant experience, preferably in program management, with demonstrated ability to prioritize and execute work effectively in a high-pressure environment and a strong focus on process improvement and change management.
• Experience in supply chain operations, process excellence, business transformation, or technology-enabled change.
• Proven track record of driving global or cross-functional strategic initiatives.
• Experience implementing technology solutions in a complex, global environment.
• Excellent leadership, collaboration, communication, and stakeholder management skills.
• Ability to influence at all levels of the organization and lead through ambiguity.
• Strong analytical and problem-solving skills with a global mindset and a passion for digital transformation.
• Preferred experience in SAP Order to cash, SAP Extended warehouse management, SAP warehouse management, Distribution, transportation management and the associated business process areas of customer service, logistics, warehouse management and Transportation.