Global Clinical Consultation Service - Internal Medicine Consultant
Zoetis
Summary
Zoetis Global Diagnostics is seeking a full-time colleague to join the new Global Clinical Consultation Service for Zoetis Reference Laboratories and Point of Care diagnostic divisions, reporting to the Director of Global Consultation Services.
Job description
Role Description
Zoetis Global Diagnostics is seeking a full-time colleague to join the new Global Clinical Consultation Service for Zoetis Reference Laboratories and Point of Care diagnostic divisions, reporting to the Director of Global Consultation Services.
The primary responsibility of this role will be to consult with Zoetis Diagnostics customers, virtually (phone, video or email), regarding the management of clinical cases, including assisting with interpretation of laboratory results, advising on next diagnostic steps, and advising on ongoing case management.
Responsibilities
- Provide internal medicine advice virtually, via phone, email and video call to Zoetis Diagnostics Customers
- Work alongside other boarded specialists to provide advice to customers in various global markets
- Liaise and partner with members of the global diagnostic customer support and technical support teams
- Assist in the optimization of an innovative platform to request, perform and complete consultations
- Foster a positive, collaborative relationship within the Zoetis team and with our customers and KOLs
- Facilitate opportunities for continuing education, mentorship, and participate in improvement initiatives or other projects, as appropriate
- Identify and implement ways to improve the service and/or resolve problems
Qualifications
- ACVIM, ECVIM or RCVS Diploma in Small Animal Internal Medicine. Board-eligible applicants will also be considered.
Knowledge and Experience
- Excellent organizational and interpersonal skills; should have proven skills as an effective team player
- Professional presence
- Excellent verbal and written communication skills with strong analytic and problem-solving abilities
- Strong commitment to service
- Strong relationship building skills
- Ability to prioritize tasks and projects and to work at a fast pace while ensuring the high level of quality that is expected
- 5+ years relevant industry experience
- Experience with Microsoft Office and other basic computer skills
- Ability to work from a computer for extended hours
- Professional working proficiency in English is required
- Professional working proficiency in German, French or another European language is desirable
Requirements
- ACVIM, ECVIM or RCVS Diploma in Small Animal Internal Medicine, or board-eligible
- 5+ years relevant industry experience
- Excellent organizational and interpersonal skills
- Proven skills as an effective team player
- Professional presence
- Excellent verbal and written communication skills
- Strong analytic and problem-solving abilities
- Strong commitment to service
- Strong relationship building skills
- Ability to prioritize tasks and projects
- Ability to work at a fast pace while ensuring high quality
- Experience with Microsoft Office and other basic computer skills
- Ability to work from a computer for extended hours
- Professional working proficiency in English
- Professional working proficiency in German, French or another European language is desirable
Benefits
- Healthcare
- Insurance benefits
- 401(k) Matching
- Profit-sharing contribution
- 4 weeks vacation
- Short-term incentive compensation
- Long-term incentives
Company overview
Zoetis is a global leader in animal health, dedicated to advancing care for animals and the people who care for them. Originally established as the animal health division of Pfizer, Zoetis became an independent public company in 2013. The company develops, manufactures, and commercializes a comprehensive portfolio of medicines, vaccines, diagnostics, and other health products for both livestock and companion animals. With operations in more than 100 countries, Zoetis serves veterinarians, livestock producers, and pet owners worldwide. The company's product portfolio includes anti-infectives, vaccines, parasiticides, dermatology products, and other therapeutic solutions. Zoetis invests significantly in research and development to address unmet medical needs in animal health, focusing on areas such as pain management, infectious diseases, and chronic conditions. The company's commitment to innovation and quality has established it as a trusted partner in the animal health industry, contributing to food security and the well-being of companion animals globally.