Global Customer Experience Intern
Zoetis
Summary
Zoetis is seeking a Global Customer Experience Intern to join our Global Customer Experience (CX) & Technology team. This internship offers an opportunity to gain hands-on experience improving the customer experience by listening to customer feedback, identifying opportunities, partnering across the business, and helping implement meaningful improvements.
Job description
Internship Summary
Zoetis is seeking a Global Customer Experience Intern to join our Global Customer Experience (CX) & Technology team. This internship offers an opportunity to gain hands-on experience improving the customer experience by listening to customer feedback, identifying opportunities, partnering across the business, and helping implement meaningful improvements.
The intern will work closely with the Global CX team and subject matter experts to better understand customer needs, evaluate potential solutions, and measure the impact of customer experience initiatives.
Internship Responsibilities
- Listen: Partner with the Global CX team to identify areas of focus and uncover opportunities to improve the customer experience using feedback gathered through multiple customer listening channels.
- Learn: Collaborate with subject matter experts to better understand customer insights, existing experiences, business processes, and the feasibility of potential improvements.
- Act: Develop proposed solutions based on customer feedback, gain stakeholder alignment, and partner with cross-functional teams to implement improvements.
- Measure: Work with the Global CX team to evaluate the impact of implemented changes and determine whether improvements successfully address customer needs.
Internship Qualifications
- Strong business acumen with an interest in understanding business processes, customer behaviors, and trends affecting customers and the Animal Health industry.
- Strong written and verbal communication skills, with the ability to communicate effectively with diverse audiences.
- Interest in technology and digital solutions and how they can enhance the customer experience.
- Strong analytical and problem-solving skills, with an ability to translate insights into actionable recommendations.
- Highly motivated and results-oriented, with a strong sense of ownership, accountability, and follow-through.
- Ability to collaborate effectively with cross-functional teams and stakeholders.
Requirements
- Strong business acumen with an interest in understanding business processes, customer behaviors, and trends affecting customers and the Animal Health industry
- Strong written and verbal communication skills, with the ability to communicate effectively with diverse audiences
- Interest in technology and digital solutions and how they can enhance the customer experience
- Strong analytical and problem-solving skills, with an ability to translate insights into actionable recommendations
- Highly motivated and results-oriented, with a strong sense of ownership, accountability, and follow-through
- Ability to collaborate effectively with cross-functional teams and stakeholders
Company overview
Zoetis is a global leader in animal health, dedicated to advancing care for animals and the people who care for them. Originally established as the animal health division of Pfizer, Zoetis became an independent public company in 2013. The company develops, manufactures, and commercializes a comprehensive portfolio of medicines, vaccines, diagnostics, and other health products for both livestock and companion animals. With operations in more than 100 countries, Zoetis serves veterinarians, livestock producers, and pet owners worldwide. The company's product portfolio includes anti-infectives, vaccines, parasiticides, dermatology products, and other therapeutic solutions. Zoetis invests significantly in research and development to address unmet medical needs in animal health, focusing on areas such as pain management, infectious diseases, and chronic conditions. The company's commitment to innovation and quality has established it as a trusted partner in the animal health industry, contributing to food security and the well-being of companion animals globally.