Global Education Program Manager - CRM

The Opportunity

We currently have an opening for a Global Education Program Manager within the Cardiac Rhythm Management Division, based in Austin, TX. This is a fully onsite role. The primary purpose of this role is to lead the execution, development, delivery, and continuous improvement of global Cardiac Rhythm Management education programs. Working under the direction of the Manager, Core & Diagnostic Education, this position provides expertise in instructional design, curriculum development, adult learning methodologies, and training effectiveness to support business objectives, product launches, and field readiness initiatives. The role serves as the primary liaison between Abbott and external instructional design partners, translating business requirements into development-ready materials and supporting the creation of high-quality learning solutions. In addition, the position maintains an active training role through the delivery of classroom, virtual, and product launch education programs.

What You'll Work On

• Lead the development, maintenance, and enhancement of CRM training curricula under the direction of the Manager, Core & Diagnostic Education.
• Apply ADDIE methodology and adult learning principles to support the design and implementation of effective learning solutions.
• Create instructional design documents including storyboards, learning objectives, assessments, facilitator guides, and related development materials.
• Partner with subject matter experts and stakeholders to ensure training materials accurately reflect business, clinical, and product requirements.
• Lead curriculum development and instructional design projects from planning through implementation.
• Serve as the primary day-to-day contact for vendor partners, providing development requirements, feedback, and approvals as directed by the Manager, Core & Diagnostic Education.
• Manage project timelines, content review cycles, and deliverables to ensure development projects remain on schedule.
• Collaborate with cross-functional stakeholders to support successful execution of education initiatives and product launch activities.
• Evaluate training effectiveness through learner assessments, performance metrics, and stakeholder feedback.
• Analyze educational data to identify opportunities for improvement.
• Implement enhancements that improve learner outcomes, field readiness, and overall program effectiveness.
• Develop recommendations and action plans that support continuous improvement efforts.
• Deliver virtual, hybrid, and in-person training programs for internal Abbott employees and external customers.
• Facilitate new hire onboarding, product launch education, train-the-trainer programs, and advanced clinical training initiatives.
• Maintain expertise in CRM products, therapies, and clinical applications to effectively support learner development.
• Serve as an educational resource and training subject matter expert within CRM Education.

Required Qualifications

• Bachelors Degree in Instructional Design, Education, Learning Technologies, Organizational Development, Healthcare, Life Sciences, or related field or an equivalent combination of education and work experience
• Masters Degree Preferred
• Minimum 7 years progressive experience in medical device education, training, instructional design, curriculum development, sales training, learning strategy, or related field
• Advanced knowledge of adult learning principles and ADDIE methodology
• Demonstrated experience designing and managing enterprise-level training curricula
• Experience leading cross-functional learning projects and governance initiatives
• Strong analytical skills with experience evaluating learning effectiveness and performance outcomes
• Experience working with instructional design vendors and external learning partners
• Exceptional stakeholder management and communication skills
• Ability to influence without direct authority in highly matrixed organizations
• Experience supporting product launches and commercial readiness initiatives
• Strong project management and organizational skills

Preferred Qualifications

• Cardiac Rhythm Management Experience
• Medical device industry experience
• Experience managing Learning Management Systems and learning technologies
• Instructional Design certification or equivalent experience
• Experience developing blended learning and virtual learning solutions
• Experience leading global education initiatives across multiple regions
• Knowledge of cardiology, electrophysiology, and CRM therapies