Global Head of Renewals, Product & Engineering

About the role

Anthropic's customers renew on a mix of committed and consumption contracts, and the number of renewals is growing faster than any team of people could keep pace with. We want renewals to run as a system: Claude and agents do most of the work, from spotting risk to drafting the offer to closing a standard renewal in product, and people step in where judgment, negotiation or relationships matter. You'll design, build and run that system. You'll own the renewal outcome for the business globally and the product and technology that delivers it. You'll lead a small team of builders and the human layer, internal specialists and outsourced partners, that handles what agents can't yet. You'll work closely with Sales, Customer Success, Deal Desk, Finance, Billing and Product Engineering. This is a Claude-first role.

What you'll own in your first year

• The design of the renewal system: which work agents run end to end, which work goes to a person, and the handoff rules between them.
• A standard renewal that needs no person: a Claude-generated offer in product ahead of term end, accepted and provisioned automatically, with anything outside guidance routed to a seller with a recommended quote.
• The data the system runs on: contract, commit burndown and usage data clean enough that agents and people trust it, built with Billing and Finance.
• Early-warning signals for consumption risk and commitment shortfall, and what happens when one fires.
• The human layer: how internal specialists, outsourced partners and account teams work around the agents, and the measures they're held to.
• The next large renewal cycles, run with fewer manual steps per renewal than today.
• Weekly renewal and retention forecasts grounded in usage and contract data.
• Executive renewal conversations on the largest and most complex accounts, alongside account teams.

You may be a good fit if you have

• Owned renewal, retention or post-sale outcomes at large scale, either running the function or leading the product or service that runs it for others.
• Led product or engineering teams and shipped software or agents that took over work people used to do.
• Run or designed a blended model of people, outsourced partners and software, and know where each one breaks.
• A working grasp of renewal economics: committed and consumption contracts, discount guidance, and the term, billing and CRM data behind them.
• Built things yourself recently. You can prototype with Claude, read the data and pressure-test an agent's output without waiting on someone else.
• Set direction with senior executives and held cross-functional teams to it without direct authority.

Strong candidates may also have

• Usage-based pricing and commit burndown experience.
• Built health, churn or early-warning models that changed what teams did.
• Worked at a company whose product runs renewals, retention or quote-to-cash for its customers.
• Worked across regions, including marketplace or cloud-partner billing.
• Written or spoken publicly about agent-led customer operations.