Global Sales Program Manager (SMB Sales)

About the Role

We're looking for a hands-on sales program manager to build and scale new revenue programs across OpenAI's global SMB sales teams. Your first focus will be outbound: designing acquisition plays, launching pilots and turning what works into repeatable programs.

You'll combine sales judgment, program management and the ability to drive execution through other teams. Working closely with regional vendor managers, frontline leaders, Enablement, RevOps and product and pricing partners, you'll bring clarity to what we're launching, how sellers should execute and how we'll measure success.

In this role, you will:

• Build and roll out sales plays: define the audience, targeting, messaging, outreach, qualification and handoff, then work with vendor teams and Enablement to get sellers ready.
• Own pilot performance: agree goals and a baseline, review results, diagnose gaps and recommend what to scale, improve or stop. Measure qualified pipeline, conversion and revenue as pilots mature, alongside seller productivity.
• Drive execution through teams: coordinate regional vendor managers and vendor leaders, establish clear owners and milestones, and resolve blockers without taking over day-to-day team management.
• Bring cross-functional clarity: work with product, pricing, RevOps and Enablement partners to explain changes, assess their impact on programs and translate them into practical seller guidance.
• Build with AI for scale: develop repeatable workflows for account research, seller preparation, quality checks and reporting. Validate quality before expanding adoption.
• Make successful programs repeatable: document simple playbooks, adapt them across regions and use frontline feedback to keep improving.

You might thrive in this role if you have:

• 3-6 years directly managing sales programs or leading a sales team in a fast-paced tech, fintech, startup or comparable environment.
• Hands-on outbound, SDR or acquisition program experience, with clear examples of what you built, how you measured performance and what improved.
• Strong program management: the ability to turn an ambiguous goal into a practical plan, align teams and follow through on delivery.
• Commercial and analytical judgment: the ability to diagnose funnel performance and distinguish activity from meaningful pipeline and revenue outcomes.
• Confidence working across sales, operations and product partners, bringing clarity to decisions and translating complexity into simple actions.
• Practical experience using AI to improve workflows and scale execution while maintaining quality.
• Experience managing vendors or outsourced sales teams is a plus, not a requirement. Relevant backgrounds include sales program management, outbound or acquisition leadership, and hands-on sales team management.