GMP Custom Program Manager

The individual will have end-to-end ownership of their project portfolio, from initial scoping and custom development through manufacturing and timely delivery, ensuring projects are executed successfully and in alignment with customer needs and business objectives. This role will provide broad exposure across the business and serve as a key point of contact for a diverse customer base, including CROs, biopharmaceutical companies, and GMP accounts.

The individual will build strong, trusted customer relationships while partnering closely with internal teams to anticipate needs, resolve challenges, manage priorities, and drive projects forward. As part of the BioLegend team, the individual will have opportunities for growth and increased responsibility across multiple areas of the business, depending on their interests, expertise, and area of specialization.

The successful candidate will demonstrate strong customer-facing and stakeholder management skills, exceptional attention to detail, sound business judgment, and a proactive approach to problem-solving. They will be comfortable managing multiple complex projects and competing priorities while using project and customer management systems to maintain visibility and accountability.

Essential Functions

• Qualify incoming leads for custom (GMP, Bioprocessing) queries from customers and the field team
• Knowledge of gene and cell therapy manufacturing is a plus
• Author necessary documents such as Design History Files
• Track quotes and orders on CRM and ERP systems such as SalesForce and NAV Dynamics
• Develop Custom Price Quote (CPQ) frameworks for pricing of custom projects
• Support customer needs as a priority by ensuring timely responses to emails and phone calls
• Pro-actively communicate any changes to project specifications with internal and external teams in a timely manner and document these changes to ensure visibility to internal and external teams
• Provide proactive guidance to the commercial & internal custom teams to streamline workflow, resolve issues and manage customer priorities
• Run monthly reports on GMP custom projects initiated and report status to the manger and the team with the goal to identify issues or bottlenecks and suggest solutions
• Promote a safe and compliant work environment
• Other projects or responsibilities as may be required to enable success of projects

Minimum Qualifications – Education and Experience

• BS/MS in life sciences
• 5 years experience in R&D or manufacturing in biotechnology

Preferred Qualifications – Education and Experience

• Ph.D. in Life Sciences or Natural Sciences
• Experience in a lab environment
• Familiarity with Cell and Gene Therapy development and manufacturing processes
• Experience with CRM software (SalesForce)
• Experience with ERP software
• 2 years’ experience with GMP/Bioprocessing practices