Summary

CSL Limited is an Australian multinational specialty biotechnology company that researches, develops, manufactures, and markets products to treat and prevent serious human medical conditions. Founded in 1916 as Commonwealth Serum Laboratories, CSL has grown to become the world's fifth largest biotechnology company with operations in over 35 countries. The company specializes in blood plasma derivatives, vaccines, antivenoms, and cell culture reagents used in medical and genetic research applications. CSL operates through several key divisions including CSL Behring (focusing on rare and serious diseases), CSL Seqirus (one of the world's largest influenza vaccine providers), CSL Plasma, and CSL Vifor. With over 32,000 employees globally, CSL maintains a strong R&D pipeline and has invested over US$3.3 billion in research and development over the past five years. The company is publicly traded on the Australian Securities Exchange and has its global headquarters in Parkville, Melbourne, Australia.

Job description

Responsibilities

Under limited supervision, responsible for training the reception staff and facilitating efficient donor flow through the center
Following standard operating procedures (SOPs), assists qualified donors complete the screening process
Educates new donors on the therapeutic products made from donated plasma
Answers the telephone and assists in providing appropriate information to the caller
Maintains alertness and awareness to any reaction a donor may have during or after the pheresis process and notifies appropriate staff
Maximizes donor flow by allocating staff and resources to appropriate task or center area
Conducts daily calibration of equipment and resolves any issues; documents issue and replaces equipment as needed
Provides guidance and technical training on processes and procedures to reception staff and other staff as required
Supports center management by providing input related to staff scheduling, donor relations and technical procedure issues
Ensures accurate recording of donor data in the electronic donor information management system as outlined in SOPs
Follows all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures

Qualifications

High School Diploma or equivalent vocational or technical training
Minimum of 18 months experience in a clerical or customer service related position, preferably in health care of plasma collection environment or equivalent combination of education and experience
Ability to perform basic math calculations
General knowledge of plasma pheresis operation

Requirements

High School Diploma or equivalent vocational or technical training
Minimum of 18 months experience in a clerical or customer service related position, preferably in health care or plasma collection environment
Ability to perform basic math calculations
General knowledge of plasma pheresis operation

Company overview

CSL Limited is an Australian multinational specialty biotechnology company that researches, develops, manufactures, and markets products to treat and prevent serious human medical conditions. Founded in 1916 as Commonwealth Serum Laboratories, CSL has grown to become the world's fifth largest biotechnology company with operations in over 35 countries. The company specializes in blood plasma derivatives, vaccines, antivenoms, and cell culture reagents used in medical and genetic research applications. CSL operates through several key divisions including CSL Behring (focusing on rare and serious diseases), CSL Seqirus (one of the world's largest influenza vaccine providers), CSL Plasma, and CSL Vifor. With over 32,000 employees globally, CSL maintains a strong R&D pipeline and has invested over US$3.3 billion in research and development over the past five years. The company is publicly traded on the Australian Securities Exchange and has its global headquarters in Parkville, Melbourne, Australia.