Group Leader, PRN

About the Role

The Group Leader Dietary will be responsible for meal carts, accurate preparation and delivery (per order) and selection of patient trays/formulas. Use current diet/formula worksheets and answer telephone calls. Group Leaders will support the coordination of the daily flow of meals and formula delivery systems, to expedite trays, cart transport, and retrieval of trays. They will perform quality control audits of meal service as assigned. Will respond to patient and nursing issues as appropriate. Will perform the duties of any patient service position as needed and assist with directing department functions as needed. May assist in call center as needed.

Functional Accountabilities

• Maintain Professionalism: Polite and professional attitude to all customers; communicate pertinent information to Supervisor/Manager or Director; adhere to all policies and procedures of the department and institution; maintain a professional image by adhering to department uniform guidelines; regularly adhere to department work schedules.
• Productivity: Perform duties of any assigned position in accordance with the specific duties; guide and orient other staff to ensure efficiency in productivity and service; receive and maintain accurate and current orders for patient meal service or formulas; prepare meal cart for service per assigned units and assist others as needed; work closely with Patient Coordinator, Patient Hospitality Associates, Nutrition Technicians and Nutrition Associates to meet patient and nursing unit's needs including delivery of formula, floor stock, nourishments and off schedule meals; operate, maintain, and in-service employees on all patient service department equipment and operational procedures; maintain temperature, cost and portion control of all products; perform safety checks in accordance with diet order and tray accuracy.
• Service: Obtain patient selection/choices, comply with order restrictions; ensure accurate presentation and delivery of tray to patient; maintain temperature, cost and portion control; return and prepare cart for next meal; maintain data entry on floor stock and labor cost accurately and timely.
• Safety and Sanitation: Ensure maintenance of safety and sanitation standards of the department, institution and regulatory agencies; maintain unit supplies including removal of expired food/formulas; prepare, deliver and store formula following policies and procedures.
• Communication: Communicate pertinent department, employee, and food information to Supervisor/Manager or Director; first responder for patient issues; operate the wireless communication system between the Patient Hospitality associates and the department; communicate to facilities on meal delivery system equipment issues and follow-up on preventive maintenance; complete and document quality control indicators.

What You'll Bring

• Minimum Education: High School Diploma or GED (Required)
• Minimum Work Experience: 3 years — at least 3 years' experience in food service, with knowledge of food safety and customer service. Healthcare food service experience preferred but not required. (Required)
• Basic calculations (addition, subtraction, division, multiplication)
• Ability to lift/push weights up to 50 pounds
• Ability to comprehend verbal and written instructions with minimal explanation
• Ability to perform basic information technology data entry and print functions
• Ability to independently solve problems and communicate solution or action to team members
• Able to perform duties independently with minimal supervision
• Required Licenses and Certifications: Food Handlers Certificate (ServSafe) within 90 days (Required)