Guest Advocate | Emergency Department, Part-Time (2nd shift)
Memorial Health Ohio
Summary
We are looking for a Guest Advocate to join our collaborative team at Memorial Health!
Job description
What You'll Do
- Welcomes all visitors and approaches daily work with an "everything is my job" attitude
- Pleasantly interacts with a broad range of guests with a variety of needs
- Serves as communication liaison between patients, family members, visitors, employees and physicians
- Demonstrates customer service skills by being proactive, approachable and solution focused
- Deescalates hostile or displeased guests using conflict resolution skills
- Serves as primary resource for visitors and guests seeking information
- Tracks and communicates customer complaints or praises
Shift
2nd shift with every other weekend. 32 hours per pay period (every two weeks).
Requirements
- Associate's degree in hospitality or other service industry with focus on customer service/guest relations, or minimum of 3 years customer service experience in a healthcare setting
- Excellent customer service skills
- Ability to work well under high pressure in a fast-paced environment with poise
- Computer experience required
Benefits
- Vacation
- Sick Leave
- 11 Paid Holidays
- Personal Day
- Ohio Public Employee Retirement System
- Deferred Compensation
- Tuition Reimbursement
- Kidzlink Daycare Center
- Employee Recognition
- Free Parking
- Wellness Center
- Competitive Salaries
Company overview
Memorial Health Ohio is a comprehensive healthcare provider serving communities in Ohio with a focus on delivering high-quality medical services. As a regional healthcare system, it operates multiple facilities including hospitals, clinics, and specialized care centers. The organization provides a wide range of medical services including emergency care, surgical procedures, diagnostic imaging, laboratory services, and specialized treatments across various medical disciplines. Memorial Health Ohio is committed to patient-centered care, employing advanced medical technologies and evidence-based practices to ensure optimal health outcomes. The healthcare system emphasizes community wellness through preventive care programs, health education initiatives, and partnerships with local organizations. With a team of skilled physicians, nurses, and healthcare professionals, Memorial Health Ohio maintains accreditation and quality standards while continuously expanding its service offerings to meet the evolving healthcare needs of the region's population.