Head of Consumer Marketing - Abbott Diabetes Care
Abbott
Summary
The Head of Consumer Marketing leads and directs all DTC consumer and Customer Engagement Marketing activities for the Abbott diabetes care business in the U.S., including digital media, influencer marketing, CRM program. The Sr. Consumer Marketing Director will develop brand objectives, strategies, and tactical plans to deliver the brands financial commitments to the organization. They will assess, determine, and prioritize potential market growth opportunities, develop appropriate actions plans, and execute with excellence.
Job description
What you'll do
- Lead a team of 2 direct and 25 indirect reports to execute business strategies and plans to ensure delivery of the brands Sales, Margin and Market Share commitments.
- Develop and execute comprehensive consumer marketing strategies to drive customer acquisition, retention, and engagement.
- Build and support a top tier team, providing guidance, mentorship, and support to ensure the successful implementation of marketing plans and a healthy, happy, efficient, and effective team.
- Lead market research to understand consumer trends, insights, challenges, and opportunities, and translate them into actionable marketing strategies.
- Lead our consumer marketing investment strategy - how we think about and execute on digital marketing, social media, email marketing, content marketing, traditional advertising and other channels.
- Implement advanced audience segmentation techniques to target specific customer cohorts, delivering highly relevant and personalized content across email, social, and digital channels.
- FreeStyle Libre CRM lead inclusive of all consumer marketing activations: email, website, app, and roadmap development and execution.
- Lead the development of consumer competitive strategy to address current and future competitors.
- Manage marketing team budget, allocate resources effectively, and ensure cost-effective marketing campaigns.
- Monitor and analyze marketing campaign performance, track KPIs, and make data-driven decisions to optimize marketing efforts and maximize ROI.
- Collaborate with internal and external stakeholders to achieve objectives. These groups include Finance, Retail Sales, Legal, Regulatory Affairs, Public Affairs, Management.
Key Skills Required
- Leadership: Desire and ability to lead the organization to ensure goals achievement w/ a positive attitude.
- Excellent verbal, written, and presentation/communication skills.
- Strong work ethic, self-motivation, and resourcefulness.
- Ability to develop, rationalize, and present strategy.
- Strong collaboration skills, with the ability to work in a highly matrixed organization.
- Strong analytical skills, with the ability to distill data into a succinct, simple story to influence the organization.
- Learning mindset: approach the business with an intellectual curiosity that is focused on growth, development, and continuous improvement.
- Champion an experimentation culture, where the team can test fast, learn fast, scale fast (when appropriate).
Minimum Experience
- BS or BA required; MBA strongly preferred due to the business complexity and P&L responsibility of the position.
- At least 10 years of progressively responsible brand management experience in healthcare professional and/or consumer packaged goods marketing, ideally including new products marketing.
- Preferably, would also possess experience in a sales leadership role.
- Proven ability to develop and execute complex strategic business plans, proven effectiveness in financial and budget management.
- Excellent interpersonal skills to collaborate with a multitude of functions, outstanding communication, and presentation skills.
- Ability to motivate, focus, and lead a diverse group of people; demonstrated effectiveness at developing talent throughout organizational levels.
- Strong analytical ability and understanding.
- Must be experienced in stakeholder management in a complex organizational structure, a strong influencer and possess negotiating skills.
- Must possess experiences in leading teams, both with direct staff and indirect teams.
Requirements
- BS or BA required
- MBA strongly preferred
- At least 10 years of progressively responsible brand management experience in healthcare professional and/or consumer packaged goods marketing
- Experience in new products marketing preferred
- Experience in a sales leadership role preferred
- Proven ability to develop and execute complex strategic business plans
- Proven effectiveness in financial and budget management
- Excellent interpersonal skills
- Outstanding communication and presentation skills
- Ability to motivate, focus, and lead a diverse group of people
- Demonstrated effectiveness at developing talent throughout organizational levels
- Strong analytical ability and understanding
- Experienced in stakeholder management in a complex organizational structure
- Strong influencer and possess negotiating skills
- Experience leading teams, both with direct staff and indirect teams
Benefits
- Medical coverage
- Retirement savings plan
- Tuition reimbursement
- Student debt program
- Education benefit
Company overview
Abbott Laboratories is a global healthcare leader with a 135-year legacy of innovation, dedicated to helping people live healthier, fuller lives through life-changing technologies and products. Headquartered in Abbott Park, Illinois, the company operates in more than 160 countries with a workforce of approximately 114,000 professionals. Abbott's diversified portfolio spans four core business segments: medical devices, diagnostics, nutrition products, and branded generic pharmaceuticals. The company is particularly renowned for its groundbreaking medical devices including cardiovascular technologies, diabetes management systems like the FreeStyle Libre continuous glucose monitor, neuromodulation devices for chronic pain, and the AVEIR DR dual chamber leadless pacemaker system. In diagnostics, Abbott has been instrumental in developing critical tests, including the first licensed HIV test in 1985 that helped secure blood supply safety. The company's nutrition division produces leading infant formulas like Similac, while its pharmaceutical business provides quality branded generic medicines. Abbott consistently ranks among Fortune's Most Admired Companies and maintains a strong commitment to sustainability and corporate responsibility, making it a trusted partner in advancing global healthcare.