Health Unit Assistant
UnityPoint Health
Summary
Shift: 7a-7:30p, with every other weekend and every other holiday rotation, 36 hours/week
Job description
The Health Unit Assistant (HUA) provides essential administrative and clerical support to ensure smooth operations within a healthcare unit. This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. The HUA serves as a central point of contact for staff, patients, families, and other departments, assisting with administrative functions, patient flow, and assisting with unit activities.
Responsibilities
- Welcome and assist patients, visitors, and staff with professionalism and courtesy.
- Answer and direct phone calls and unit communications promptly and accurately.
- Manage multiple tasks and requests efficiently while maintaining accuracy and attention to detail.
- Update and maintain patient records in the electronic health record (EHR) system in accordance with documentation and privacy standards.
- Support patient flow by coordinating admissions, transfers, and discharges in collaboration with nursing and admitting staff.
- Assist with scheduling diagnostic tests, procedures, and follow-up appointments as directed.
- Communicate clearly and effectively with multidisciplinary team members to support patient care and safety.
- Handle sensitive and confidential information with discretion and maintain a professional demeanor at all times.
- Assists with orienting new staff to the role
- Maintain office equipment and supplies as directed.
- Perform additional clerical and support duties as assigned.
Qualifications
Education: High School diploma or equivalent required.
Experience: One (1) year previous clerical, customer service or other experience in a healthcare setting preferred.
License(s)/Certification(s): None.
Requirements
- High School diploma or equivalent required
- One (1) year previous clerical, customer service or other experience in a healthcare setting preferred
Benefits
- Paid time off
- Parental leave
- 401(k) Matching
- Employee recognition program
- Dental insurance
- Health insurance
- Paid holidays
- Short-term disability
- Long-term disability
- Pet insurance
- Daily Pay
- Tuition reimbursement
- Adoption assistance
Company overview
UnityPoint Health is a leading integrated non-profit health system serving communities across Iowa, western Illinois, and southern Wisconsin. As the nation's 13th largest nonprofit health system and fourth largest nondenominational health system in America, UnityPoint Health operates a comprehensive network of 18 regional hospitals, 17 community network hospitals, and over 400 clinics and healthcare facilities. The organization provides a full spectrum of healthcare services including primary care, specialty care, emergency services, surgical procedures, maternity care, cancer treatment, heart care, and home health services. Each year, UnityPoint Health serves nearly 8 million patient visits, performs approximately 100,000 surgeries, and delivers more than 20,000 babies. With more than 29,000 team members, the health system is recognized for its coordinated care approach, shared electronic medical record system, and commitment to making healthcare easier and more personal for patients. UnityPoint Health has been consistently recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for four consecutive years, reflecting its strong organizational culture and commitment to team member development.